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HOW TO USE YOUR MOTORHOME’S EQUIPMENT
Troubleshooting - Whale Duo Control (continued)
Inadequate supply voltage
10.5 - 15.9V d.c. Heater inoperable under 10.1V
≥10.5 / ≤15.9V d.c.
<10.5 / >15.9V d.c. X
Go to step 4
Flue blockage
1. Check flues for blockages
2. Go to step 4
Internal fault
1. Go to step 4
2. Call Whale support +44 (0)845 2172933
Multiple faults
1. Power off
2. Check heater for recurring faults
3. Power on
4. Go to step 4.
Step 2 - Identify Lockout
Step 3 - Recommended Action
Step 4 - Clear Lockout
If problems persist, please contact Whale Support on +44 (0)845 217 2933. For Europe, please
see enclosed Webasto-Service Information.
Maintenance / Repairs
The vehicle owner must arrange for the appliance to be serviced at least every 2 years from date
of purchase, including its gas supply and ducting for the products of combustion (BS EN 624).
All maintenance and repairs must be carried out by a registered gas engineer at a Whale
approved service centre of by a member of the Whale Service Engineer Network.
Guarantee claims, warranty claims and acceptance of liability will be ruled out in the event of the
following:
• Modifications to the appliance (including accessories)
• Modifications to the exhaust duct or combustion intake
• Use of replacement and accessory parts other than original Whale part
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