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HOW TO USE YOUR MOTORHOME’S EQUIPMENT
Number of Bars lit Fault Remedy
Water Heater Fault Finding (continued)
Other/
Internal Fault
Attempt to clear lockout as described below.
If this fails, contact Whale Support on +44
(0)845 217 2933.
General
Fault
Two faults have occurred at the same time
or at least five lockout clearing attempts
have been unsuccessful. Turn off power to
water heater, check water heater for faults,
turn power to water heater back on. Then
follow lockout clearing procedure.
Lockout Clearing Procedure
If a water heater lockout condition has been identified, you can reset the lockout and continue to
use the heater by pressing the water heat setting button and plus symbol button simultaneously
for 3 seconds.
If problems persist, contact Whale Support on +44 (0)845 217 2933.
Please note: No reset on water heater required. The reset can be carried out on the control
panel.
Duo Control Panel clearing a Lockout
Winterising
When using the Water Heater in winter, ensure the flue is not blocked by snow or fallen leaves
etc. When not in use the Water Heater must be fully drained. This is particularly important during
the winter months as a precaution against freezing. To drain, switch off the water pump at either
the pump switch or main switch. Open all the hot water taps in the vehicle and operate the drain
valve fitted in the system. The drain valve must be left in the “open” position to ensure all the
water drains out.
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