9.1 What to do if...
Problem Possible cause Remedy
You cannot activate or
operate the hob.
The hob is not connected
to an electrical supply or it
is connected incorrectly.
Check if the hob is correctly
connected to the electrical
supply.
The fuse is blown. Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again
and again, contact a quali‐
fied electrician.
You did not set the heat
setting for 60 seconds.
Activate the hob again and
set the heat setting in less
than 60 seconds.
You touched 2 or more
sensor fields at the same
time.
Touch only one sensor field.
Pause operates. Refer to "Pause".
There is water or fat stains
on the control panel.
Clean the control panel.
You can hear a constant
beep noise.
The electrical connection is
incorrect.
Disconnect the hob from the
electrical supply. Ask a quali‐
fied electrician to check the
installation.
You cannot select the
maximum heat setting
for one of the cooking
zones.
The other zones consume
the maximum available
power.
Your hob works properly.
Reduce the heat setting of
the other cooking zones con‐
nected to the same phase.
Refer to "Power manage‐
ment".
An acoustic signal
sounds and the hob de‐
activates.
An acoustic signal
sounds when the hob is
deactivated.
You put something on one
or more sensor fields.
Remove the object from the
sensor fields.
The hob deactivates. You put something on the
sensor field .
Remove the object from the
sensor field.
Residual heat indicator
does not come on.
The zone is not hot be‐
cause it operated only for a
short time or the sensor is
damaged.
If the zone operated suffi‐
ciently long to be hot, speak
to an Authorised Service
Centre.
There is no sound when
you touch the panel sen‐
sor fields.
The sounds are deactiva‐
ted.
Activate the sounds. Refer to
"Daily use".
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