Problem and alarm code Possible cause and solution
The programme does not
start.
• Make sure that the appliance door is closed.
• If the delay start is set, cancel the setting or wait for
the end of the countdown.
• The appliance recharges the resin inside the water
softener. The duration of the procedure is approxi‐
mately 5 minutes.
The appliance does not fill
with water.
The display shows , Er‐
ror i10 or Error i11 and
No intake of water
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is
not too low. For this information, contact your local
water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter in the inlet hose is not clog‐
ged.
• Make sure that the inlet hose has no kinks or bends.
The appliance does not
drain the water.
The display shows , Er‐
ror i20 and Water is not
draining
• Make sure that the sink spigot is not clogged.
• Make sure that the filter in the outlet hose is not clog‐
ged.
• Make sure that the interior filter system is not clog‐
ged.
• Make sure that the drain hose has no kinks or bends.
The anti-flood device is on.
The display shows , Er‐
ror i30 and Risk of flood
detected
• Close the water tap and contact an Authorised Serv‐
ice Centre.
The appliance stops and
starts more times during
operation.
• It is normal. It provides optimal cleaning results and
energy savings.
The programme lasts too
long.
• If the delay start option is set, cancel the delay set‐
ting or wait for the end of the countdown.
• Activating options often increases the programme
duration.
The remaining time in the
display increases and
skips nearly to the end of
the programme duration.
• This is not a defect. The appliance is working cor‐
rectly.
Small leak from the appli‐
ance door.
• The appliance is not levelled. Loosen or tighten the
adjustable feet (if applicable).
• The appliance door is not centred on the tub. Adjust
the rear foot (if applicable).
The appliance door is diffi‐
cult to close.
• The appliance is not levelled. Loosen or tighten the
adjustable feet (if applicable).
• Parts of the tableware are protruding from the bas‐
kets.
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