Electrolux EHE5107 - Troubleshooting; Common Operational Issues; Frosting and Water Dripping; Door Closure and Vacation Mode Issues

14
TROUBLESHOOTING
If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service.
You may locate the problem, sparing yourself from inconvenience, saving time and money.
problem solution
Refrigerator is not operating •Checkthatthepowercordispluggedintothepoweroutletproperlyandthattheoutletisswitched‘ON’.
•Tryrunninganotherappliancefromthepoweroutlet.Ifnopoweriscomingfromtheoutletyoumayhave
blown a fuse or tripped a circuit of your household power supply.
•Tryadjustingthetemperaturecontroltoaslightly“colder”position.
•ItisnormalforthefreezerfanNOTtooperateduringtheautomaticdefrostcycle,orforashorttimeafter
the appliance is switched on.
When there is refrigerator/
freezer noise
Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can
provide a seemingly high level of sound which is quite normal. Normal operational sounds include:
•Occasionalgurgling,similartowaterboiling.
•Airownoise(aircirculatesbecauseofasmallfan).
•Apoppingnoiseheardduringautomaticdefrost.
•Aclickingnoiseheardjustbeforethecompressorstarts(thisisjusttheautomaticswitchingactionofthe
temperature control, turning the compressor on or off).
Other strange sounds may mean that you need to check and take action. For example, noises may mean that:
•Thecabinetisnotlevel.
•Theoorisunevenorweak.
•Bottlesarebadlyplacedandrattling.
•Therearevibrationsfromanobjectontopoforbehindorbesidetherefrigerator.
•Thebackoftherefrigeratorcabinetistouchingthewall.
Remember it is quite normal for noise to seem louder just after the refrigerator starts operating.
If there are
odours inside
the refrigerator
•Theinteriormayneedcleaning.
•Somefoodsproduceodours.
•Somecontainersandwrappingcancauseodours.
•Askyourselfiftheodourstartedaboutthesametimeyoustartedstoringsomethingunusual.
When the motor seems to
run more than expected
Your new refrigerator has a large fridge and freezer section to keep cool. So it is normal to frequently hear
the sound of the motor. However, to keep operation to a minimum check the following:
•Aredoorskeptopentoolongortoooften?
•Arecontrolssettoocold?See‘Controllingthetemperature’onpage8.
•Havelargeamountsofwarmfoodjustrecentlybeenstored?Summer,festiveseasonsandholidays
usually mean a lot more work for your refrigerator.
•Ifthedayishotortheroomisverywarm,therefrigeratorwillneedtorunmorethannormal.
•Therefrigeratorwillrunmorethatnormaljustafteryouinstallitorwhenithasbeenturnedoffforalongtime.
If the temperature in the
refrigerator is too warm
•Checkthattheappliancehasenoughclearanceatthesides,backandtop.Refertotheinstallation
instructions on page 6.
•Referto‘Controllingthetemperature’onpage8.
•Youmayhavekeptthedooropentoolongortoofrequently.
•Foodcontainersorpackagingmaybeholdingadooropen.
If the temperature in the
refrigerator is too cold
•Referto‘Controllingthetemperature’onpage8.
•Increasethetemperaturetoavoidhighenergyconsumption.
If heavy frosting occurs in
the freezer
Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the
inside of the freezer. If a frost develops, remove it and take care to properly close the doors.
If water drips on the floor The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned,
or the drain tube may not be properly positioned to direct water into this tray. You may need to pull the
refrigerator away from the wall to check the tray and tube.
Fridge does not exit
vacation mode
Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.
If the doors will not close •Checkwhetherthetopoftherefrigeratoristiltedback10-15mmtoallowthedoorstoselfclose.
•Checkwhethersomethingisholdingthedooropen.
If you still require service
If you have a problem, and the problem persists after you
have made the checks mentioned above, contact your nearest Electrolux approved Service Centre or the dealer you
bought the refrigerator from. Be ready to quote the model number, 9-digit PNC and 8-digit serial number, which is stated on
the label inside the refrigerator compartment.