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Malfunction Possible cause Solution
Too much detergent or unsuitable
detergent (creates too much foam)
has been used.
Reduce the detergent
quantity or use another one.
Check whether there are any leaks
from one of the inlet hose fittings. It is
not always easy to see this as the
water runs down the hose; check to
see if it is damp.
Check the water inlet hose
connection.
Too little detergent or unsuitable
detergent has been used.
Increase the detergent
quantity or use another one.
The program is still running.
Wait until the end of washing cycle.
The transit bolts and packing have
not been removed.
Check the correct
installation of the appliance.
The support feet have not been
adjusted.
Check the correct levelling of
the appliance.
The laundry is not evenly distributed
in the drum.
Pause the machine and
redistribute laundry manually.
There is very little laundry in the drum.
Load more laundry.
Unstable floors eg. wooden floors. Refer to relevant paragraph
in “Positioning” section.
The door lock has not been released.
Wait about 5 minutes.
There is water in the drum. Select “Spin” or “Drain” program
to empty out the water.
Stubborn stains have not been
treated prior to washing.
Use commercial products
to treat the stubborn stains.
The correct temperature was not
selected.
Check if you have selected
the correct temperature.
Excessive laundry load. Reduce load.
The drain hose is damaged. Change it with a new one.
There is water
on the floor:
Unsatisfactory
washing
results:
The door will
not open:
The machine
vibrates or is
noisy:
The machine
does not
empty
and/or does
not spin:
The drain filter is clogged.
Display model: Error code: .
None-Display model: Washing End ‘ ’
LED and ‘Start/Pause’ LED flashing.
Clean the drain filter.
The option ‘Rinse Hold ’ or
‘No Spin ’ has been selected.
Disable the option
‘Rinse Hold ’ or ‘No Spin ’.
Slelect spin program.
Pause the machine and
redistribute laundry manually.
The laundry is not evenly distributed
in the drum.
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