PROBLEM POSSIBLE CAUSES SOLUTION
Motor will not start or suddenly stops Unit not connected to power source • Push plug securely into outlet
• Try another outlet or check circuit breaker
• Check plug and cord for damage
Switch not turned on • Press power switch to ‘carpet’ or ‘hard-oor’ setting
Themal cut-off has operated • Correct the cause of motor overheating. See thermal cut-off information
No suction. Vacuum cleaner does not pick
up lint or dirt
Blockage in air path • Remove any obstructions that restrict airow through hose and/or valve
clean out area
Dust cup full • Empty dust cup
Dust Cup Filter clogged • Remove and clean lter.
Fine dust can block the airow through the lter and reduce suction even
if dust cup does not look full
Hepa Filter clogged • Remove and clean lter
Dust Cup Filter not in place • Filter must be in lter frame for correct performance
• Make sure lter frame is installed properly in lter cover for dust cup as-
sembly to t back into place
Switch not on proper setting • Use ‘carpet’ setting for carpetted oors
• Use ‘hard oor’ setting for hard-surfaced oors and when using acces-
sories
* Turbo nozzle clogged (selected models only) • Remove and clean debris from turbo nozzle
Dust cup will not lock into vacuum cleaner Dust Cup Filter not in place • Locate dust cup lter and insert into dust cup
Quick Release handle will not lock into
vacuum cleaner
Telescopic wand is extended • Place end of wand into opening at back of vacuum and align ribs into
grooves
Brush roll will not turn Object caught in brush roll • Remove the obstruction (such as carpet fringe, string or sock ). Note:
brush roll overload protector will reset when vacuum is turned off or un-
plugged
• Use ‘hard oor’ setting when vacuuming fringe of rugs
• Check brush roll for threads and debris. Clean if needed
Brush roll not positioned properly • Make sure both ends of brush roll are free of debris and secured properly
so roll can rotate freely
Red “check brush roll” or “check lter
indicator light is on
Brush roll not operating properly or lter is clogged • Turn the unit off and unplug it, clear the stall condition, then plug it back
in and press ON
• Remove and clean lters
TROUBLESHOOTING
For your safety, turn vacuum cleaner off and unplug power cord before
attempting to resolve problems.
Note: Any servicing of the vacuum other than described in this manual shall only be performed by an authorized service representative.
www.sylvane.com 1-800-934-9194
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