Problem Possible solution
Make sure that the drain filter is not clogged. Clean the
filter, if necessary. Refer to 'Care and cleaning'.
Make sure that the this is not a balance problem. Adjust
manually the items in the drum and start the spin phase
again.
There is water on the floor.
Make sure that the couplings of the water hoses are
tight and there is not water leakages.
Make sure that the drain hose have no damages.
Make sure you use the correct detergent and the cor-
rect quantity of it.
You cannot open the appli-
ance door.
Make sure that the washing programme is finished.
Set the drain or the spin programme if there is water in
the drum.
Make sure that the appliance receives electrical power.
This problem may be caused by a failure of the appli-
ance. Contact the Authorised Service Centre. If you
need to open the door, please read carefully «Emergen-
cy door opening».
The appliance makes an
unusual noise.
Make sure the levelling of the appliance is correct. Refer
to 'Installation'.
Make sure that the packaging and/or the transit bolts
are removed. Refer to 'Installation'.
Add more laundry in the drum. The load may be too
small.
The washing results are
not satisfactory.
Increase the detergent quantity or use a different deter-
gent.
Use special products to remove the stubborn stains be-
fore you wash the laundry.
Make sure that you set the correct temperature.
Decrease the laundry load.
The washing cycle is
shorter than the time dis-
played.
The appliance calculates a new time according to the
laundry load.
The washing cycle is lon-
ger than the time dis-
played.
An unbalanced laundry load increases the duration
time. This is a normal behaviour of the appliance.
The internal lamp is off.
Make sure that he lamp is not burned. To replace the
lamp, contact the service centre.
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