Elgato 4K60 Pro User Manual (English)

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Elgato Game Capture 4K60 Pro — Installation Issues

In some rare cases it may be possible that your Elgato Game Capture 4K60 Pro may not be

recognized by your PC.

Please follow the steps below, in order to possibly resolve this issue:

1) Please try Elgato Game Capture 4K60 Pro in another PCIe slot on your Motherboard.

Please note: Some Motherboards have specific limitations on which lanes can be used in

combination. Check with your Motherboards manual or manufacturer for information regarding

PCIe Lane Limitations.

2) Make sure your Motherboard BIOS is up to date (please contact your Motherboard

Manufacturer for help and on how to update the BIOS).

3) Try it with a Cold Boot:

 Shut down the PC and disconnect the power cord from the power supply for 30 seconds

 Press the Power button for a brief second to unload any leftover energy that may have

resided

 Reconnect the power cord and then restart the PC

 Recheck, if the Elgato Game Capture 4K60 Pro is recognized correctly now

4) Check your Motherboard Manual and make sure that any existing feature within the BIOS,

called "Fast Boot" is disabled.

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Elgato 4K60 Pro Specifications

General

Interface	PCIe x4
HDR Support	Yes
Passthrough	Yes
Video Input	HDMI 2.0
Video Output (Passthrough)	HDMI 2.0
Latency	Ultra-low latency
Operating System Compatibility	Windows 10 (64-bit)
Max Capture Resolution	480p
Supported Resolutions	1080p, 1080i, 720p, 576p, 480p
System Requirements	Intel Core i7 or AMD Ryzen 7