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Warranty and Factory Service
This Empirical Labs Inc. product is covered by a limited
warranty covering full parts and labor for 3 years from the
purchase date. The warranty is only effective if the owner has
filled out the warranty registration form on our website.
Should problems arise, please contact us from our
website below to obtain an RA number (Return Authorization).
Pack the unit up well
1
, with a note explaining the problem and
return it to Empirical Labs for repair. Include your name,
address, phone number, and the date of purchase, and RA
number. Send the unit with freight prepaid to the address
below:
Empirical Labs (Repairs)
41 N. Beverwyck Rd.
Lake Hiawatha, NJ. 07034
We can be reached on the Web at www.empiricallabs.com
by selecting “Support” and then “Contact Us” to email repair
requests or information to Empirical Labs. The repaired unit
will be returned to you via UPS Ground at our expense.
1) Pack the unit in the original carton if possible. Otherwise, pack
with bubble wrap and/or foam in a thick corrugated box. Shipping
people are absolutely brutal to large packages, and you must take
every precaution against constant dropping, throwing, and
crushing. We are not liable for products damaged during shipping.
Do not attempt to modify or make adjustments to your PUMP
until you have notified Empirical Labs and been sent the
necessary information. Any sign of internal adjustment by the user
will void your warranty, with the exception of changing the
Jumpers, detailed in manual.