Page 15 Envoy Connect User Guide
- Warning Chime: If the Player encounters a problem
it will emit a warning chime. Try playing a different
book. Check the format of the audio files.
- Player ‘Crashes’ or ‘Freezes’: Check that Folder
Name lengths do not exceed 58 characters and File
Name lengths do not exceed 185 characters.
- Player Reboot: If the Player is not responding to any
buttons, restart the Player by Pressing and holding
the Power/Play button for 10 seconds. The Player will
turn itself off and restart.
- Hardware Reset: If rebooting the Player does not
restart the Player, gently insert the end of a paperclip
into the small pin-hole on the back of the Player (at
lower left of the label) to press the internal Hardware
Reset button.
- Player Won’t Connect to Computer: Ensure you
are using the supplied USB cable. If you are using an
alternative USB cable, ensure that your cable is a
‘data-transfer’ USB cable and not a ‘charge-only’
USB cable.
- Cannot Insert USB Cable: Ensure you are using a
micro USB type-B plug, as supplied with the Player.
Ensure the micro USB plug is inserted correctly with
the two small ‘prongs’ on the plug facing down. Don’t
use excessive force. It will insert easily the right way
around.
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