Page 14 Envoy Connect User Guide
Troubleshooting:
- Player Won’t Turn On: Charge the battery by
exposing the solar panel on the back of the Player to
direct sunlight for up to 8 hours or, better still, use a
USB cable to plug the Player into an active USB port
for a faster charge. The internal rechargeable battery
is not user replaceable. If the player will not turn on or
charge, please reach out to the Contact Centre at 1-
855-655-2273 or help@celalibrary.ca.
- Cannot Play Book: Ensure that there are no empty
book folders. Check that all the audio files that make
up a book are contained within one folder. You must
have one separate folder for each book. Ensure the
audio files are supported and that no copy protection
(DRM) is applied. The Player supports the following
formats: wav, mp3, wma, ogg, flac, ape and aac-lc.
- Player Cannot Remember Last Reading Position:
Ensure that Folder Name lengths do not exceed 58
characters and File Name lengths do not exceed 185
characters.
- The Book Plays Out of Order: Check that the audio
files in each folder are sorted by name and have
been loaded in the order they are to be played.
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