5 Repair and return information
Repair
If a problem occurs, contact your sales representative or local dealer for repair.
When requesting repair, please provide us with the following information by referring to the label on the
device:
Name of instrument: epiCam
Serial number on the instrument: Alpha code indicated on the label
Problem: Please outline the problem in detail.
Limit for supplying performance parts for repair
Parts (parts required to main the functioning of the product) of this product will be stocked for 5 years
after production ceases to allow for repair.
6 Product failure
Out of box failure
If your device is not functioning on receipt or fails within 3 days of arrival, please contact us either via
our website or using the contact information below.
Incorrect functioning
If your device is not functioning correctly on receipt or within 3 days of arrival, please contact us either
via our website or using the contact information below.
Contact support:
http://www.epipole.com/contact
Support:
+44 (0) 743 411 4622
support@epipole.com
7 Manual updates
Updates to this manual and epiCam software will be available to download on www.epipole.com. It is
recommended that users check to ensure they always have the latest updates.
Page 16 epiCam H3 version 1.0
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