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• Claim procedure:
Before requesting warranty service, check the Operation Manual to be
certain that there is a problem with the controller. Return the defective
product to us with shipping charges prepaid if problem cannot be
solved. Provide proof of date and place of purchase. To obtain rapid
service under this warranty, the returned products must include the
model, serial number and detailed reason for the failure, the module
type and size, type of batteries and system loads. This information is
critical to a rapid disposition of your warranty claim.
•This warranty does not apply under the following
conditions:
1. Damage by accident, negligence, abuse or improper use.
2. PV or load current exceeding the ratings of product.
3. Unauthorized product modification or attempted repair
4. Damaged occurring during shipment.
5. Damage results from acts of nature such as lightning, weather
extremes.
6. Irreclaimable mechanical damage.
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