Error Messages Solution
Check the following if a computer is not found. -
Connection between the printer and the computer
(USB or network) - Installation of the necessary
software - Power supply to the computer - Firewall
and security software settings - Search again See your
documentation for more details.
Make sure the computer is connected correctly.
“Checking the Connection Status” on page 162
“Checking the Connection Status” on page 170
Make sure that Epson ScanSmart is installed on the computer.
“Installing the Applications Separately” on page 146
Check that the printer driver is installed on the
computer and that the port settings for the printer are
correct.
Make sure the printer port is selected correctly in Property > Port
from the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port
for a Check that the printer driver is installed on the network
connection.
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Paper Conguration is set to O. Some features may
not be available. For details, see your documentation.
If the Paper Conguration is disabled, you cannot use AirPrint.
Cannot use the inserted Memory Device. See your
documentation for details.
Use a memory device supported by the product.
“Memory Device Specications” on page 276
Printing canceled because the long paper might eject
halfway through printing.Set the paper length shorter
than 1300 mm.See your documentation for details.
Printing takes a long time due to the high temperatures, and long
paper may be ejected halfway through printing.
❏ Set the paper length so that it is shorter than 1.3 m.
❏ Print at a temperature lower than 32°C.
Printing canceled because the long paper might eject
halfway through printing.Set the Quality to
Standard.See your documentation for details.
Printing takes a long time due to a large volume of print data, and
long paper may be ejected halfway through printing.
Set the Quality to Standard.
The printer's borderless printing ink pad has reached
the end of its service life. It is not a user-replaceable
part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace
the borderless printing ink pad
*
. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
“Contacting Epson Support” on page 283
The printer's borderless printing ink pad is nearing the
end of its service life. It is not a user-replaceable part.
Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace
the borderless printing ink pad
*
. It is not a user-serviceable part.
Tap OK to resume printing.
“Contacting Epson Support” on page 283
Printer Error
Turn the power o and on again. If the problem
persists, press "Proceed".
Do the following.
1. Open the scanner unit and remove any paper or protective
material inside the printer. Clean the translucent lm if it is
smeared.
“Removing Jammed Paper” on page 197
“Cleaning the Translucent Film” on page 140
2. Close the scanner unit and turn the power o and on again.
If the error message is still displayed after turning the power o
and on again, contact Epson support.
“Contacting Epson Support” on page 283
Solving Problems
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A Message is Displayed on the LCD Screen
195