Epson ET-2820 Series

Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Ye s , change the setting to Yes a nd Print , or disable Save to Computer.
You c a n
nd
Save to Computer in Settings > Fax Settings > Receive Settings.
Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1.
Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏ Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2.
Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 130
When you have
identied
the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏ e printer is not recognized over a network connection
“Cannot connect to a Network” on page 144
❏
e
printer is not recognized using a USB connection
“
e
Printer Cannot Connect by USB (Windows)” on page 147
❏ e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 148
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes
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