14 Solving Problems
Paper doesn’t eject fully or is wrinkled.
■ If the paper doesn’t eject fully, you may have set the wrong paper size. Press the
paper button to eject the paper, then select the correct paper size.
■ If it’s wrinkled when it ejects, the paper may be damp or too thin.
Your paper doesn’t feed correctly or jams in the printer.
■ If paper doesn’t feed, remove it from the sheet feeder, reload it against the right
edge, then slide the left edge against the paper (but not too tightly).
■ If multiple pages feed at once, remove the paper from the sheet feeder, fan the
edges to separate the sheets, then reload it.
■ If paper jams, press the paper button for several seconds to clear the jam.
If that doesn’t work, open the cover and pull the paper out from the front,
including small pieces that may have torn off. Reload the paper and press the
paper button.
■ Heavily saturated prints may curl, causing a paper jam when printing on both
sides of the paper.
If your paper loads incorrectly or jams frequently:
■ Use new, smooth, high-quality paper, loaded printable side up.
■ Fan the edges of the stack of paper to separate the sheets.
■ Don’t load paper above the arrow mark inside the left edge guide.
■ Place the paper against the right edge, behind the tab. Slide the left edge guide
against it, but not too tightly.
■ Store paper flat to prevent curling.
Too many copies are printing.
Make sure that the Copies option in your printer software or program is not set for
multiple copies.
The printer prints blank pages.
■ Make sure your printer is selected in your program; see page 6.
■ The print head nozzles may need cleaning; see page 16 for instructions.
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Printing
Paper Handling
Dimensions and Weight
