Epson Stylus Pro 7710 - Page 122

Epson Stylus Pro 7700/7710/7700M/7710M/7900/7910/9700/9710/9900/9910/WT7900/WT7910/9890/9908/7890/7908 Revision I
TROUBLE SHOOTING Remedies for Error Messages 122
Confidential
The following explains how to troubleshoot errors occurred in the copy mode of Epson Stylus Pro 7700M/7710M.
No. Message on LCD Description Remedy/Points to be checked
1 SCANNER ERROR
REFER TO MANUAL FOR DETAILS.
ERROR CODE: 01
The scanner carriage is locked. Unlock the carriage and restart the printer and the scanner.
The carriage home seek operation cannot be properly performed.
Possible causes
1. Motor connection failure
2. Home position sensor failure or connection failure
1. Check if the scanner motor is properly connected.
2. Replace the Scanner Carriage Assy.
For more details, see the GT-2500 service manual.
• An error occurred while checking the scanner lamp.
• Abnormal CCD output level is detected.
Possible causes
1. Lamp failure or the carriage is not properly adjusted.
2. Connection failure of the lamp and CCD.
Replace the Scanner Carriage Assy.
For more details, see the GT-2500 service manual.
2 SCANNER ERROR
REFER TO MANUAL FOR DETAILS.
ERROR CODE: 02
The ADF cover was opened while scanning the original, or loading/
ejecting paper.
Close the ADF cover and restart copying.
3 SCANNER ERROR
REFER TO MANUAL FOR DETAILS.
ERROR CODE: 03
The document has jammed inside the ADF. Remove the jammed paper and restart copying.
If the paper jam occurs frequently, troubleshoot the error with
reference to GT-2500 service manual.
4 SCANNER NOT CONNECTED
CONNECT SCANNER TO PRINTER THEN
TURN ON SCANNER.
The communication between the printer and the scanner is interrupted
while scanning is in progress.
• Turn off and back on the scanner.
• Turn off the printer. Properly connect the printer and the scanner,
and back on the printer.
5 CANNOT COPY
(Displayed on the bottom of the screen)
The printer and the scanner are not properly connected to each other,
or the power is off.
6 COPY ERROR
CAN NOT START COPY WITH THIS
PRINTER SETTING. REFER TO MANUAL
FOR DETAILS.
With the paper width detection disabled, the “AUTO” size
(enlargement) setting is specified in the copy setting.
Enable the paper width detection in the print mode when using the
“AUTO” enlargement copy setting.
7 COPY ERROR
CAN NOT USE AUTO DOCUMENT
FEEDER WITH THIS COPY SETTING.
USE DOCUMENT TABLE.
The ADF cannot be used with the current copy settings. The ADF cannot be used for the following settings. Change the
settings to use the ADF.
•SIZE
“XX->A0”, “4x6->XX”, or “XX->AUTO(BANNER)”
• Copy paper type
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