Solving Problems 43
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD
screen to diagnose the cause. You can also check the basic troubleshooting
suggestions below or in your online User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for free updates to
your product software. Visit the driver download site at epson.com/support
(U.S.) or epson.ca/support (Canada).
With Windows, your printer software automatically checks for updates. You can
also select
Driver Update on the Utility tab in the printer settings window, or
right-click the icon in the bottom right corner of your screen (the taskbar) and
select
Software Update.
You can also update the software by selecting
EPSON Software Updater in the
EPSON or EPSON Software program group, accessible by the Start button, or
on the
Start or Apps screens, depending on your version of Windows.
With OS X, you can manually update the software by opening the
Applications
>
Epson Software folder and selecting EPSON Software Updater.
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■ Make sure your paper is loaded printable side up, short edge first, and all the
way to the right (see page 7 and page 9).
■ When using the sheet feeder, don’t load paper above the arrow mark on the
left edge guide.
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