11
Solving Problems .................................................................................................................................... 350
Viewing the Help Screen .................................................................................................................. 350
Product Status Messages ................................................................................................................ 351
Job Status Error Codes .................................................................................................................... 353
Running a Product Check ................................................................................................................ 358
Resetting Control Panel Defaults ..................................................................................................... 360
Solving Setup Problems ................................................................................................................... 361
Product Does Not Turn On or Off................................................................................................. 362
Noise After Ink Installation........................................................................................................... 362
Software Installation Problems .................................................................................................... 362
Solving Network Problems ............................................................................................................... 363
Product Cannot Connect to a Wireless Router or Access Point .................................................. 363
Network Software Cannot Find Product on a Network................................................................. 365
Product Does Not Appear in Mac Printer Window ....................................................................... 366
Cannot Print Over a Network....................................................................................................... 366
Cannot Scan Over a Network ...................................................................................................... 368
Solving Copying Problems ............................................................................................................... 369
Product Cannot Copy .................................................................................................................. 369
Product Makes Noise, But Nothing Copies.................................................................................. 370
Product Makes Noise When It Sits for a While............................................................................. 370
Originals Do Not Feed From the Automatic Document Feeder.................................................... 370
Solving Copy Quality Problems........................................................................................................ 371
Copies Have Incorrect or Faint Colors......................................................................................... 371
Position, Size, or Margins of Copies are Incorrect ....................................................................... 371
Solving Paper Problems................................................................................................................... 372
Paper Feeding Problems............................................................................................................. 372
Paper Jam Problems ................................................................................................................... 373
Paper Ejection Problems ............................................................................................................. 373
Solving Problems Printing from a Computer..................................................................................... 373
Nothing Prints.............................................................................................................................. 374
Product Icon Does Not Appear in Windows Taskbar ................................................................... 374
Printing is Slow ............................................................................................................................ 375
Solving PostScript Printing Problems............................................................................................... 377
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