Any questions?
On-screen help with your software
Select Help or ? when you’re using your software.
User’s Guide
Click the desktop shortcut to access the online User’s Guide,
software downloads, Epson Supplies Central
SM
, and more
(requires an Internet connection).
Epson Technical Support
Visit epson.com/support (U.S.) or epson.ca/support
(Canada) where you can download drivers, view manuals, get
FAQs, or e-mail Epson.
You may also speak with a support specialist by calling:
• U.S.: (562) 276-7202, 6 AM to 8 PM, Pacific Time, Monday
through Friday, and 7 AM to 4 PM Saturday
• Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time,
Monday through Friday
Days and hours of support are subject to change without
notice. Toll or long distance charges may apply.
Any problems?
If you experience problems during setup, see below:
Network setup was unsuccessful.
• Make sure you select the right network name.
• If you see a firewall alert message, click Unblock or Allow
to let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. If it has uppercase (ABC) or lowercase (abc)
letters, make sure you enter them correctly.
• Try moving the product to a different location. Avoid
placing it next to a microwave oven, 2.4 GHz cordless
phone, or large metal object such as a filing cabinet.
• If your wireless router doesn’t broadcast its network name
(SSID), manually enter your wireless network name. Make
sure there aren’t any access restrictions (such as MAC
address filtering) set on the wireless router. If access
restrictions are set, register the product’s MAC address
on the router. Print a Network Status Sheet (see below) to
obtain the MAC address. Then see your router’s manual for
instructions.
• Print a Network Status Sheet to see what network settings
are currently enabled in the printer. Press the Network
Information button to print a network status sheet.
• Remove and reinsert the CD to reinstall your product
software.
• If you’re using the WiFi button to connect to your
WPS-compatible wireless router, make sure you press the
WiFi button on your printer and the WPS button on
your router within 2 minutes of each other.
Need paper and ink?
Try Epson paper with DURABrite
®
Ultra Ink for professional
results. For the right supplies at the right time, you can
purchase them at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca
(Canadian sales). You can also purchase supplies from an
Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Genuine Epson Paper
Epson offers a wide variety of papers to meet your needs;
visit Epson Supplies Central for more information.
Presentation Paper Matte
Smooth, non-glare, instant-drying paper for
scrapbooks, newsletters, and graphical
presentations.
Genuine Epson Inks
Look for the numbers below
to find your cartridges. It’s as
easy as remembering your number!
WorkForce 60 Series Ink Cartridges
Color High-capacity Extra High-capacity
Black 126 127
Cyan 126 127
Magenta 126 127
Yellow 126 127
Epson is a registered trademark, Epson Exceed Your Vision is a registered logomark, and
Supplies Central is a service mark of Seiko Epson Corporation. WorkForce and DURABrite
are registered trademarks, and Designed for Excellence is a trademark of Epson America,
Inc.
General Notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
This information is subject to change without notice.
© 2010 Epson America, Inc. 9/10 CPD-28179
Printed in XXXXXX
6
Install software
1 Make sure the printer is NOT CONNECTED to your
computer.
Windows
®
: If you see a Found New Hardware screen, click
Cancel and disconnect the USB cable. You can’t install your
software that way.
2 Insert your product CD.
Windows: If you see the AutoPlay window, click
Run Setup.exe. If you see the User Account Control screen,
click Yes or Continue.
Macintosh
®
: Double-click the Epson icon.
3 Windows: Click Install and follow the on-screen
instructions.
Macintosh: Select the items you want to install. Then
click Install.
The product’s WiFi light is on but you cannot print.
Your router might not be assigning IP addresses automatically
using DHCP. If it isn’t, you will need to set the product’s
IP address manually. Make sure it is set correctly for your
network.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure it is securely connected as shown:
Printing Problems
• Make sure the size of paper you loaded matches the paper
size selected in your printer software.
• Printing stops when an ink cartridge is expended. If a
color cartridge is expended, you may be able to continue
printing temporarily with black ink; see the online User’s
Guide for more information. If the black cartridge is
expended, you must replace it to continue printing.
Paper Feeding Problems
If paper doesn’t feed correctly, remove the paper and fan the
sheets, then reload them. Don’t load paper above the tabs on
the edge guides.
Print Quality Problems
• Make sure your paper is loaded printable side down
(usually the whiter, brighter, or glossy side).
• For the best print quality, use Epson papers and genuine
Epson ink cartridges.
• Make sure the type of paper you loaded matches the
paper type setting on the control panel or in your printer
software. See the online User’s Guide for more information.
• If you notice light or dark bands across your printouts or
they are too faint, run a nozzle check to see if the print
head needs cleaning. See the online User’s Guide for more
information.
• If you notice jagged vertical lines, you may need to align
the print head. See the online User’s Guide for instructions.
• The ink cartridges may be low on ink. Check your cartridge
levels and replace cartridges, if necessary. See the online
User’s Guide for more information.
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