Solving Problems
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ Make sure the scanner is connected to your computer properly.
❏ If the
rmware
update fails and the scanner enters recovery mode, update the
rmware
again using a USB
connection.
❏ Disconnect and then re-connect the USB cable to the computer. If this does not solve the problem, the scanner
may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
& “Buttons and Lights” on page 10
The Scanner Does Not Turn On
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ Use the USB cable that came with the scanner.
❏ Wait a second aer connecting the USB cable. It may take a few seconds until the scanner turns on.
Problems Starting Scanning
Cannot Start Epson ScanSmart
Make sure the scanner is connected to your computer properly.
❏ Make sure the following applications are installed:
❏ Epson ScanSmart
❏ Epson Scan 2
❏ Epson Event Manager
If the applications are not installed, install them again.
User's Guide
Solving Problems
43
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