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Details system prerequisites and network settings required for configuring the Epygi QX IP PBX with Flowroute.
Lists essential Flowroute account credentials and SIP registrar details required for setup.
Step-by-step guide to configure the IP PBX for routing outgoing calls via Flowroute SIP trunks.
Explains modifying the outbound Caller ID for Flowroute using the E.164 format for better call recognition.
Details the configuration process to receive incoming calls from Flowroute SIP trunks to the IP PBX.
Instructions to configure the IP PBX to send custom hold music to remote IP parties.
Guides on setting up the IP PBX for sending and receiving faxes using Flowroute SIP trunks.
The Epygi QX IP PBX is a versatile communication system designed to integrate Voice over IP (VoIP) SIP trunking services, specifically with Flowroute, to facilitate cost-effective calls to the Public Switched Telephone Network (PSTN). This device serves as a central hub for managing both outgoing and incoming calls, offering a robust solution for businesses looking to leverage the benefits of VoIP for their telephony needs. Its configuration is flexible, supporting both IP-based authentication and SIP registration methods, though SIP registration is the preferred method outlined for Flowroute integration.
At its core, the Epygi QX IP PBX functions as a gateway between an internal IP network and external SIP trunking services. It enables users within an organization to make and receive calls through Flowroute SIP trunks, thereby reducing long-distance calling costs. The system is capable of handling multiple parallel outbound and inbound calls simultaneously, ensuring efficient call management even during peak usage.
The device's primary function involves routing calls. For outgoing calls, it utilizes a defined access code and a call routing table to direct calls through the Flowroute SIP trunks. This process includes the ability to modify the Caller ID for outbound calls, ensuring that a known, globalized E.164 format number is presented to Flowroute for proper authentication and callback functionality. This modification is crucial for compliance with Flowroute's requirements, which stipulate that the P-Preferred field in the outgoing SIP Invite message must contain a recognized number.
For incoming calls, the Epygi QX IP PBX is configured to route calls from Flowroute SIP trunks to a designated internal extension, typically the Auto Attendant (extension 00). This allows for centralized handling of incoming communications, with options to define other extensions as call receivers if needed. The system's flexibility in routing ensures that calls are directed to the appropriate destination within the organization, whether it's an individual extension, a group, or an automated system.
Beyond basic call routing, the Epygi QX IP PBX supports advanced telephony features. One notable feature is the ability to send Music on Hold (MOH) to remote parties, whether they are on PSTN, IP, or IP-PSTN destinations. This enhances the caller experience by providing audio while they wait. The system also supports faxing capabilities, allowing both sending and receiving faxes through the Flowroute SIP trunks. This is achieved by connecting a fax machine to an FXS port on the IP PBX and enabling T.38 FAX and Pass Through FAX options for the corresponding extension.
The device's architecture is designed to be scalable and adaptable, supporting various models such as the QX50, QX200, QX2000, and QXISDN4+. This ensures that businesses of different sizes can find a suitable Epygi QX IP PBX model to meet their specific communication requirements. The system's software is regularly updated, with version 6.1.x or higher being a prerequisite for the described configurations, indicating ongoing development and support for new features and improvements.
The Epygi QX IP PBX offers a user-friendly interface for configuration and management, primarily through a web-based GUI. The configuration process is guided by a VoIP Carrier Wizard, which simplifies the setup of SIP trunking services.
Outgoing Call Configuration: Users can easily set up outgoing calls by defining an access code and configuring the VoIP Carrier settings. This involves inputting account details such as Username, Password, SIP Registrar address (e.g., sip.flowroute.com), and SIP Server Port (e.g., 5060). The system also allows for the activation of the Use RTP Proxy service, which can be beneficial for managing media streams. A critical feature for outbound calls is the ability to modify the Caller ID. This is done within the Call Routing settings, where users can specify a source number pattern, source type (PBX), number of discarded symbols, and a prefix for the new Caller ID number. This ensures that outbound calls present a consistent and recognized identity to the recipient.
Incoming Call Configuration: Receiving inbound calls is streamlined by applying the provided DID (Direct Inward Dialing) number to the SIP Settings of a designated auto attendant extension. This ensures that all calls matching the specified DID pattern are routed to the appropriate internal destination, typically the Auto Attendant, which can then manage further call distribution.
Music on Hold (MOH): The system provides granular control over Music on Hold. Each extension can be configured to send its own MOH to remote parties. This feature is managed through the Basic Services > Hold Music Settings page, where users can enable the "Send Hold Music to remote IP party" option. For specific scenarios where the ITSP (Internet Telephony Service Provider) does not support remote MOH, a hidden configuration page allows users to "Force Hold Music," ensuring that callers always hear music while on hold.
Faxing Capabilities: The Epygi QX IP PBX supports both sending and receiving faxes. To send a fax, a fax machine is connected to an FXS port, and the corresponding extension's codec settings are configured to enable T.38 FAX and Pass Through FAX. For receiving faxes, incoming calls can be routed directly to an extension with a fax machine, or to the Auto Attendant with fax forwarding enabled. The system also supports receiving faxes as TIFF files directly into an extension's voice mailbox, provided the voice mail service is enabled and sufficient memory is allocated. This offers flexibility for users who may not have a dedicated fax machine.
Failover to PSTN: For enhanced reliability, the system includes a "Failover to PSTN" service. If enabled, this feature allows calls to be rerouted through the IP PBX's onboard FXO lines or trunks in case of an issue with the SIP trunking service. This ensures business continuity by providing an alternative route for calls.
Maintaining the Epygi QX IP PBX involves several aspects, primarily focused on ensuring optimal performance, security, and up-to-date functionality.
Software Updates: The IP PBX requires software version 6.1.x or higher to support the described configurations. Regular software updates are crucial for accessing the latest features, security patches, and performance improvements. Users should periodically check for and apply these updates to keep their system running efficiently and securely.
Security Management: While specific security issues and calling rates are beyond the scope of the provided document, the importance of security is highlighted through references to documents on "Preventing Unauthorized Calls on the Epygi QX IP PBX" and "Web Access Control and Privileges on the Epygi QX IP PBX." These resources provide guidance on securing the system against unauthorized access and fraudulent activities, which is a critical aspect of VoIP system maintenance. Implementing strong passwords, configuring firewalls, and regularly reviewing access logs are general best practices for maintaining security.
Configuration Backup and Restore: Although not explicitly detailed in the provided text, a robust IP PBX system typically includes features for backing up and restoring configurations. This is essential for disaster recovery and for easily replicating settings across multiple devices. Users should regularly back up their configurations to prevent data loss and ensure quick recovery in case of system failure or misconfiguration.
Monitoring and Troubleshooting: The system's web interface likely includes tools for monitoring call activity, system status, and network performance. These tools are invaluable for troubleshooting issues, identifying bottlenecks, and ensuring the smooth operation of the communication system. Logs and diagnostic reports can help administrators pinpoint problems and take corrective actions.
Documentation and Support: Epygi provides comprehensive documentation, including an "Installation Guide" and an "Administrator's Guide," which are essential resources for understanding the device's capabilities and managing its operations. Access to the Epygi Support Portal ensures that users can find additional information, troubleshooting tips, and assistance when needed. This ongoing support is a key maintenance feature, empowering users to resolve issues and optimize their system effectively.
In summary, the Epygi QX IP PBX is a powerful and flexible communication solution that simplifies the integration of VoIP SIP trunking services. Its comprehensive feature set, combined with user-friendly configuration and robust maintenance options, makes it an ideal choice for businesses seeking to enhance their telephony infrastructure while managing costs effectively.
General| Model | Epygi QX200 |
|---|---|
| Type | IP PBX |
| VoIP Protocols | SIP, H.323 |
| WAN Ports | 1 |
| LAN Ports | 1 |
| Operating Temperature | 0 to 40 °C |
| Storage Temperature | -20 to 70 °C |
| Humidity | 10% to 90% (non-condensing) |
