What to do if my ETEKCITY EM-SF3 won’t turn on?
If your ETEKCITY Massager won't turn on, ensure it is properly plugged into a power source. If it is, try unplugging the AC power adapter from the massager and then plugging it back in to see if that resolves the issue.
What to do if my ETEKCITY EM-SF3 is making unusual noises, emitting strange smell or smoke?
If your ETEKCITY Massager is making unusual noises, emitting a strange smell, or if smoke is coming from it, immediately turn off the massager and stop using it.
What to do if the massage functions stopped working on my ETEKCITY EM-SF3?
If the massage functions on your ETEKCITY Massager have stopped working, it's possible that the overheat protection has been activated due to prolonged use. Turn the massager off and allow it to cool down for at least 40 minutes before using it again.
What to do if my ETEKCITY Massager won’t connect to my phone?
If your ETEKCITY Massager won’t connect to your phone, check the following: * Make sure your phone has Bluetooth turned on and is within 32 ft / 9.75 m of the massager. * Ensure the massager isn’t connected to any other phones, as Bluetooth devices can only connect to 1 phone at a time.
What to do if an unknown error occurred with my ETEKCITY EM-SF3 Massager?
If an unknown error occurs with your ETEKCITY Massager, try turning it off and then back on again. If the problem persists, unplug the AC power adapter from the massager and then plug it back in.
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