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Eureka Customer Service HELPLINE 1-800-282-2886
The Eureka two-year limited warranty
Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be
free from defects in material and workmanship for a term of two years from the date of original purchase when
used in accordance with the Eureka operating and maintenance instructions and under normal household usage.
This warranty is granted only to the original purchaser and members of immediate household, and is applicable
only to original purchases from Eureka authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty.
Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new
parts.
If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of
products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or
substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the
consumer’s purchase price.
This warranty does not cover:
• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as
disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers and cleaning.
• Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence,
failure to follow instructions contained in any written materials that accompany the product, deterioration by
reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage
supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity,
modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover
damage resulting from repair or attempted repair by anyone other than Eureka. This warranty is not applicable to
any product that has been altered or on which the serial number has been defaced, modified or removed.
Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email
customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty
claims must include submission of proof-of-purchase documentation. For additional information, you may also
visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped
for warranty service or warranty evaluation; however, Eureka will pay the return shipping charges if repairs are
covered by the warranty. When returning parts for repair, you must include the model, type and serial number
located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of
repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment
or acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty
of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited
warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations
may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the
manufacturer be liable for any consequential or incidental damages you may incur in connection with your
purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you
specific legal rights. You may also have other rights, which may vary by state.
300 Kimball Ave, Parsippany, NJ 07054 USA
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