Excellent HOROS - Warranty Conditions; Warranty Applicability and Acceptance; Warranty Period Durations; Claim Prerequisites

7
EN
WARRANTY CONDITIONS
1. his warranty applies to the decorative radiator manufactured by Excellent SA.
2. By accepting the product the Consumer conrms that the product is of full value, free from any
defects. In case of any defects the Consumer should inform the Seller. Otherwise it is assumed
that the Seller provided the Consumer with a product without any defects
(in particular paint coating faults).
3. The warranty periods are:
a. 8 years for steel radiator paint coating in all RAL and special colours,
b. 8 years for water tightness of steel radiators,
c. 3 years for chrome layer,
d. 2 years for electric components in electric radiators and heating elements designed
for radiators.
4. The product serial label placed on the back of the radiator and evidence of purchase are
prerequisites for any claims resulting from the warranty. The Manufacturer may reject the claim if
any of the above has not been supplied.
5. The warranty does not cover:
a. product faults resulting from incorrect (not in compliance with the manual) installation or use;
b. product faults resulting from using the radiator in deance of the requirements
specied in the attached technical informations — in particular those regarding water
characteristics, pressure inside the radiator and others, indicated in the requirements
of safe use
c. damage caused by the Consumer after receiving the product from the Seller.
6. The warranty does not apply to any claims related to technical and functional features of the
radiator, as long as they conform with those stated in the manual and technical specications.
7. The warranty service does not include any activities described in the user manual, and customarily
performed and paid for by the Consumer.
8. It is recommended to install valves on the supply and return pipes making it possible to disconnect
the radiator from the central heating installation. If valves are not tted the Consumer covers the
extra cost of radiator dismantling.
9. Every claim is processed within 14 days of its receipt.
10. If the claim is accepted, the Manufacturer will repair the faulty product.
The time required for the repair will be agreed with each Consumer individually.
If the product cannot be repaired the Manufacturer will replace it with a new
one.
11. The accompanying user manual is an integral part of the warranty documentation.
Please read it carefully before using the product.