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EZ ADVANTAGE EZ ANSWER User Manual

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52 pages
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EZ ADVANTAGE EZ ANSWER Specifications

General IconGeneral
Message StorageUp to 100 hours
Caller IDYes
Message ForwardingYes
Remote AccessYes
Message NotificationYes (Email, Pager, Phone)
Auto AttendantYes
IntegrationPBX Systems

Summary

General Features

Installation

Connection Diagram

Illustrates how to connect the EZ ANSWER unit to external music, PBX, and telephone extensions.

Functional Check

Operating Basics

Programming the Unit

General Programming Rules

Outlines the rules and conventions for entering program numbers and values.

List of Available Programs

Provides a comprehensive list of all programmable features with their default values.

EZ Director

Sample Audiotex Main Menu

Details the structure and options for the main greeting and initial caller interaction.

Sample Voice Sub-menus

Describes the content and structure of secondary menus for specific information.

Trouble-shooting Guide

Call Answering and Ringing Issues

Addresses problems with call pickup timing, ring detection, and unit responsiveness.

Greeting and Dialing Accuracy

Fixes for issues like lost greeting words or incorrect digit input during calls.

PBX Transfer and Integration Failures

Solutions for calls not being transferred by the PBX or hook flash issues.

Overflow Relay and Tone Recognition

Troubleshooting overflow pickup and the unit's ability to detect phone system tones.

Annexure A: North American Tone Plan

Program Sheet

Warranty Summary