Pellets Stove
20
2020
20
• IF THERE IS A PROBLEM
IF THERE IS A PROBLEMIF THERE IS A PROBLEM
IF THERE IS A PROBLEM
Problem
ProblemProblem
Problem
Cause
CauseCause
Cause
Solution
SolutionSolution
Solution
• The control panel
doesn’t start
• The stove hasn’t got electrical input
• Card protection fuse is burned
• Control panel is faulty
• Flat cable is faulty
• Electronic card is faulty
• Verify if the plug is connected
• Replace the fuse. Call a specialised
technician
• Replace the control panel
cod.Com0241. Call a specialised
technician
• Replace the flat cable
cod.Com0240. Call a specialised
technician
• Replace the electronic card
cod.Com0231. Call a specialised
technician
• The stove doesn’t start.
Alarm displayed: “AlAr
no FirE”
• The tank is empty
• The brazier isn’t cleaned
• The feeler hasn’t detected the
minimum threshold to start
• Starting plug is faulty
• Outside temperature is too cold
• Pellets are wet
• Thermal feeler is blocked
• Electronic card is faulty
• Fill the tank
• Clean the brazier (see Maintenance)
• Empty the brazier and start again, if
the problem continues call a
specialised technician
• Replace the plug, cod Com0234.
Call a specialised technician
• Restart the stove
• Pellets must be stored in a dry room.
Verify
• Replace the feeler, cod Com0139.
Call a specialised technician
• Replace the card, cod Com0231.
Call a specialised technician
• Pellets don’t get to the
fire box
• The tank is empty
• Cochlea is blocked by a strange object
(ex. Nails)
• Cochlea gear motor is damaged
• Verify if there is an alarm activated on
display (ex. AlAr dEP., AlAr Sic…..)
• Fill the tank
• Unplug the plug, move the inside
hand protection of the tank, empty
the tank, clean the cochlea e start
again
• Replace the gear motor, cod
Com0232. Call a specialised
technician
• Call a specialised technician to
check the stove and detect the
problem
• The fire goes out and
the stove stops
• The tank is empty
• Cochlea is blocked by a strange object
(ex. Nails)
• Pellets aren’t of good quality
• The phase 1 parameter set in the
electronic card is too low
• Verify if there is an alarm activated on
display (ex. AlAr dEP, AlAr Sic…..)
• Fill the tank
• Unplug the plug, move the inside
hand protection of the tank, empty
the tank, clean the cochlea e start
again
• Try different types of pellets
• The pellets supply must be regulated
by a specialised technician
• Call a specialised technician to
check the stove and detect the
problem
• The fire has a weak
and orange flame,
pellets don’t burn
correctly and the glass
gets black
• The air for combustion isn’t enough
• The waste pipe is blocked
• The stove is obstructed
• Fumes extractor is damaged
• Check the following: possible
obstructions of the air inlet on the
back of the stove: brazier grid holes
obstructed and/or brazier box with
too much hash: exchanger pipes too
dirty; clean the extractor blades and
its scroll (see Maintenance)
• Exhaust chimney is partially or
totall
obstructed
call an ex
ert