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Important Notice
If your Mac only has a USB-C port, you will require a genuine Apple USB-C to USB female
adapter for connecting the microphone. Please ensure that you have the appropriate
adapter. To establish the connection, plug the USB adapter into your Mac first, and then
connect the microphone to the adapter. This will allow you to connect the microphone
to your Mac and ensure compatibility with the USB-C port.
Troubleshoot Tips Both For Mac and Windows Computer
1. If your computer prompts that it's unable to identify USB devices, try restarting your
computer and replugging the headset into a USB port on your computer. This can
help refresh the USB connections and allow proper recognition.
2. If the headset is recognized but no sound is coming out, check if the system sound or
audio volume in the specific applications you're using is turned on. Adjust the
volume settings accordingly to ensure sound output.
3. If the microphone on the headset is recognized but no sound is coming out, and
your PC is running on Windows 10, go to Settings, then click on Privacy. In the Privacy
settings, select Microphone and ensure the "Allow apps to access the microphone"
option is turned on. After making the changes, restart your PC to apply the settings.