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“DUPLICATE FINGER” APPEARS
FingerTec terminals are intelligent. It will not accept the same fingerprint twice into
its system. If you have registered a finger into the terminal, the system would prompt
“duplicate finger” when you try to enroll that finger for another time. Choose a dif-
ferent finger to proceed.
RFID CARD DOESN’T RESPOND
Two possibilities for this problem:
Have you registered the card to the terminal?
The card must be registered to the terminal before it can read the information in the
card. Refer to chapter 3 User for card enrolment.
Have you assigned the user ID to the verification group that supports RFID
card?
Without setting the terminal to show that you are under a group that supports RFID
card, the terminal wouldn’t read your card.
NO SOUND
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to
0%. Refer to Chapter 5 System under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode, if the problem persists, proceed to test the
voice. Go to Chapter 8 to do the test. If no voice is being emitted, contact your local
reseller for support.
For more troubleshooting, go to http://user.fingertec.com
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