c. Defects or damages are caused by physical damage to the surface of the
Product, including scratches or cracks in or to the outside housing or the
LCD display.
d. You did not advise Firefly in writing of the alleged defects or malfunction of
the Product within fourteen (14) days after the expiration of the warranty
period.
e. The Product serial number plate or the accessory data code has been
removed, defaced, or altered.
f. The defect or damage was caused by the defective function of the cellular
system or by inadequate signal reception.
7. If damage or a defect develops during the limited warranty period, You must
take the following step-by-step procedure:
a. Return the Product to the place of purchase for repair or replacement. You
must copy to another device and delete from the Product any sensitive
data that You have stored in the Product prior to sending the Product for
repair or replacement.
b. If return to the place of purchase is not convenient due to distance (more
than 50 miles), You may contact the Customer Service Department of your
cellular operator.
c. Ship the Product prepaid and insured at Your expense. Shipping expenses
and expenses related to removing the Product from an installation are not
covered under Firefly's limited warranty.
d. If the Product is covered by Firefly's limited warranty, Firefly will return the
repaired or replaced Product to You at Firefly's expense. You are
responsible for any expenses related to reinstallation of the Product.
e. Firefly will repair or authorize the repair of the Product under the limited
warranty within 30 days of receipt of the Product. If Firefly cannot perform
repairs covered under this warranty within 30 days, Firefly will provide a
replacement Product or refund the purchase price.
f. If the Product is returned more than fourteen (14) days after the expiration
of the limited warranty period, or if the Product is returned during the
limited warranty period, but the problem with the Product is not covered
under the terms and conditions of Firefly's limited warranty, Firefly will so
notify You and provide an estimate (using Firefly's standard rates) of the
charges You must pay to repair the Product, including return shipping
charges. If You refuse the estimate Firefly will return the Product freight
collect.
24
To Next Page
Loading...
Need help?
General
