05
SERVICE INFORMATION
CONTACT THE
FIRMAN
PRODUCT SERVICE
DEPARTMENT AT
1-844-347-6261
or at www.firmangenerators.com
to obtain warranty service
information or to order
replacement parts or
accessories.
HOW TO ORDER REPLACEMENT PARTS
Even quality built equipment such as the parallel
kit you have purchased might need occasional
replacement parts to maintain it in good condition
over the years. To order replacement parts, please
give the following information:
1. Model No. ,Rev. Level and Serial No. and all
specifications shown on the Model No./Serial
No. plate.
2. Parts number or numbers as shown in the
Parts List section.
3. A brief description of the trouble with the
generator.
REGISTER YOUR PRODUCT
Register your Firman generator online
at www.firmangenerators.com
FIRMAN Power Equipment will register the warranty
upon receipt of your Warranty Registration Card and a
copy of your sales receipt from one of FIRMAN's
retail locations as proof of purchase. Please submit
your warranty registration and your proof of purchase
within ten (10) days of the date of purchase.
WARRANTY
FIRMAN ONE (1) Year Limited Warranty
Do Not Return the Unit to the Place
of Purchase
Contact the FIRMAN Service Center and FIRMAN
will troubleshoot any issue via phone or e-mail.
If the problem is not corrected by this method,
FIRMAN will, at its option, authorize evaluation,
repair or replacement of the defective part or
component at a FIRMAN Service Center. FIRMAN
will provide you with a case number for warranty
service. Please keep it for future reference.
Repairs or replacements without prior authoriz
-ation, or at an unauthorized repair facility, will
FIRMAN warrants to the original purchaser that
the mechanical and electrical components will
be free of defects in material and workmanship
for a period of one (1) year (parts and labor) from
the original date of purchase 120 days [parts and
labor] for commercial & industrial use.
Transportation charges on product submitted
for repair or replacement under this warranty
are the sole responsibility of the purchaser.
This warranty only applies to the original
Warranty Exclusions
This warranty does not cover the following
repairs and equipment:
Normal Wear
Your product needs periodic parts and service
to perform well. This warranty does not cover
repair when normal use has exhausted the life
of a part or the equipment as a whole.
English Customer Service: 1-844-FIRMAN1
purchaser and is not transferable.
not be covered by this warranty.
Warranty Qualifications
Repair/Replacement Warranty
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