Fisher & Paykel DW60FC2X1 - User Manual

Troubleshooting
Details various problems, causes, and solutions for certain issues that might come up with your dishwasher.
Problem Possible Causes What to do
Dishwasher will not
start.
No power.
Ensure the dishwasher is plugged in and the power supply is
turned on at the wall.
The door is not
properly closed.
Close the door.
Start/Pause button
has not been
pressed.
Press the Start/Pause button
.
Water tap not
turned on.
Ensure water is connected and turned on.
Blocked strainer in
water inlet hose.
Check the strainer and clean if necessary—it is located where
the water inlet hose screws into the tap.
Keylock is
activated.
Cancel Keylock by pressing and holding
and
(C1, C2 & C4 models) or
and
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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Summary

Troubleshooting

Dishwasher will not start

Addresses issues when the dishwasher fails to initiate a cycle.

Lower spray arm rotates with difficulty

Solutions for when the lower spray arm movement is obstructed.

Cover of detergent dispenser cannot be closed

Guidance on resolving problems with the detergent dispenser lid.

Remnants of detergent stuck inside dispenser

How to clean residual detergent from the dispenser.

Buttons beep and do not respond

Troubleshooting steps for unresponsive control buttons.

Water remains inside dishwasher after wash has ended

Solutions for water left in the dishwasher post-cycle.

Foaming

Explains causes and solutions for excessive foam during operation.

The dishwasher stops suddenly during the wash

Addresses unexpected interruptions during a wash cycle.

Knocking or rattling sound during wash

Solutions for unusual noises originating from the dishwasher.

Unclean dishes

Guides on how to achieve clean dishes and resolve poor washing results.

Plastic items are discoloured (e.g. stain left by tomato sauce)

Advice for removing stains from plastic items in the dishwasher.

White stains are left on dishes; glasses have a milky appearance

Solutions for white residue or cloudy appearance on dishes.

Dishes, cutlery have not dried

Tips for improving drying performance of dishes and cutlery.

Glasses have dull appearance

How to restore shine and clarity to glassware.

Tea stains or traces of lipstick have not been completely removed

Methods to remove stubborn stains like tea or lipstick from dishes.

Traces of rust on cutlery

Guidance on dealing with rust marks appearing on cutlery.

Glasses clouded and discoloured; milky coating

Solutions for clouded or discoloured glassware.

Water marks left on glasses and cutlery

How to prevent or remove water spots from dishes and cutlery.

Hard water

Advice for dishwashing in areas with hard water.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features
4. Important Technical Specifications (implied)

This document provides troubleshooting information for a Fisher & Paykel dishwasher, detailing various problems, their possible causes, and recommended solutions.

Function Description:

The document serves as a guide for users to diagnose and resolve common issues that may arise during the operation of their Fisher & Paykel dishwasher. It covers problems related to the dishwasher not starting, poor cleaning performance, unusual noises, and issues with drying and residue.

Usage Features:

• Starting the Dishwasher:

  • If the dishwasher does not start, ensure it is properly plugged in and the power supply is turned on at the wall.
  • Verify that the door is completely closed.
  • Confirm that the Start/Pause button has been pressed.
  • Check if the water tap is turned on and water is connected.
  • If Keylock is activated, it needs to be canceled. For C1, C2, and C4 models, press and hold two specific buttons (represented by arrows pointing right) simultaneously. For C6 models, press and hold a specific button (represented by a star icon) for 4 seconds until the keylock indicator goes out.

• Loading and Operation:

  • Lower spray arm rotates with difficulty: This can be caused by spray arm holes blocked by small items or food particles. The solution is to clean the spray arm, referring to the 'Care and cleaning' section for detailed instructions.
  • Cover of detergent dispenser cannot be closed: This may occur if the detergent compartment is overfilled. Remove excess detergent until the cover can close. Alternatively, if the detergent dispenser is clogged with remnants, wipe it out with a damp cloth and dry before adding more detergent.
  • Remnants of detergent stuck inside dispenser: If the compartment was damp when filled, detergent may stick. Wipe the dispenser out with a damp cloth and dry it before adding detergent.
  • Buttons beep and do not respond: This indicates that Keylock is activated. Cancel Keylock by pressing and holding the same button combinations as for starting the dishwasher (two arrow buttons for C1, C2, C4 models; star button for C6 models).
  • Knocking or rattling sound during wash: This can be due to the spray arm knocking against dishes or dishes being stacked incorrectly. Pause the wash, rearrange dishes, and refer to 'Controls and starting a wash' and 'Loading' sections for guidance.

• Cleaning Performance:

  • Unclean dishes:
    • Wash programme unsuitable for load: Select a suitable programme from the 'Wash programmes and detergent quantities' section.
    • Soils too heavily baked on: Dishes may require soaking prior to washing.
    • Spray arm(s) unable to rotate: Ensure no items are obstructing the spray arm path.
    • Dishwasher overloaded or incorrectly loaded: Refer to the 'Loading' section for proper loading techniques.
    • Filters incorrectly inserted: Refer to the 'Care and cleaning' section for correct filter insertion.
    • Detergent put in the wrong compartment: See 'Wash programmes and detergent quantities' and 'Adding detergent' sections for correct placement.
    • Excessive food not removed from dishes before loading: Scrape all food scraps off dishes before loading.
    • Unsuitable detergent: Only use powdered or tablet detergent designed for domestic dishwashers.
    • Not enough detergent: Adjust detergent quantities according to 'Wash programmes and detergent quantities' based on load and water hardness.
  • Tea stains or traces of lipstick not completely removed:
    • Not enough detergent: Increase detergent quantity as per 'Wash programmes and detergent quantities'.
    • Wash temperature too low: Select a wash programme with a higher temperature (refer to 'Wash programme data').

• Residue and Staining:

  • Plastic items discoloured (e.g., stain left by tomato sauce): This can be due to not enough detergent or not pre-rinsing. Pre-rinse plastic dishes or add more detergent. Using the Rinse programme after adding dishes may minimize staining.
  • White stains left on dishes; glasses have a milky appearance:
    • Not enough detergent: Adjust detergent quantity based on 'Wash programmes and detergent quantities' and water hardness.
    • Rinse aid dosage too low: Increase rinse aid dosage, referring to 'Using rinse aid'.
  • Glasses have dull appearance:
    • Rinse aid dispenser empty: Add rinse aid as per 'Using rinse aid'.
    • Rinse aid dosage too low: Increase rinse aid dosage, referring to 'Using rinse aid'.
  • Water marks left on glasses and cutlery:
    • Rinse aid level or dosage setting too low: Ensure rinse aid is in the dispenser and increase the setting if necessary. Consider a wash programme with a higher temperature. Refer to 'Using rinse aid' and 'Wash programme data'.
    • Hard water: Increase rinse aid setting and detergent amount. Consult 'Water hardness and dishwashing'. If water is very hard, consider a household water softener.
  • Traces of rust on cutlery: If cutlery is not sufficiently rustproof, it should be washed by hand.
  • Glasses clouded and discoloured; milky coating:
    • Hard water situation: Increase detergent quantities.
    • Glasses not dishwasher proof: Wash by hand.

• Drying Performance:

  • Dishes, cutlery have not dried: If items are removed too soon, leave the door ajar after the wash programme for several minutes to aid drying.

Maintenance Features:

• Blocked strainer in water inlet hose: Check and clean the strainer located where the water inlet hose screws into the tap.
• Filter(s) blocked: Clean the filter(s) as instructed in the 'Care and cleaning' section.
• Drain hose is crimped, bent, or blocked: Check the drain hose and straighten it if needed.
• Pump is jammed: If the pump is jammed, contact your Fisher & Paykel Authorised Service Centre or Customer Care.
• Rinse aid spills not wiped up: Ensure that all rinse aid spills are wiped up when they occur to prevent foaming.

Important Technical Specifications (implied):

While specific technical specifications like dimensions or power consumption are not explicitly stated, the document implies the dishwasher's reliance on:

• An electrical power supply.
• A water supply.
• A drain system.
• A detergent dispenser and a rinse aid dispenser.
• Internal components such as spray arms, filters, and a pump.
• Control panel with buttons for operation and keylock functionality (varying across C1, C2, C4, and C6 models).

The document is updated on Sat, 29 May 2021 17:23:31 GMT and is powered by the Fisher & Paykel product help system.

Fisher & Paykel DW60FC2X1 Specifications