45
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
The appliance
does not turn on
It is not plugged into
the mains socket.
Plug into the mains socket.
The main switch is not
turned on.
Press the main switch.
The infuser
cannot be
extracted
The appliance has not
been turned off correctly.
Turn the appliance off by pressing
the AUTO OFF button (see section
‘Turning the appliance off’).
At the end of
descaling, the
appliance requests
a third rinse
During the two rinse
cycles, the water tank has
not been filled to the MAX
level.
Follow the instructions displayed by
the appliance, but first empty the drip
tray to avoid the water overflowing.
The milk does not
come out of the
milk spout
The lid of the milk
container is dirty.
Clean the milk container lid as
described in the ‘Cleaning the milk
container’ section.
The milk contains
large bubbles
and squirts out
of the milk spout
or there is little
froth
The milk is not cold
enough or is not light or
skimmed milk.
Use light or skimmed milk at refrigerator
temperature (about 5°C (41°F)). If the
result is not as you wished, try using a
different brand of milk.
The froth adjustment dial
is incorrectly adjusted.
Adjust following the instructions in the
‘Adjusting the amount of froth’ section.
The milk container lid or
froth adjustment dial is
dirty.
Clean the milk container lid and froth
adjustment dial as described in the
‘Cleaning the milk container’ section.
The hot water/steam
connection nozzle is dirty.
Clean the connection nozzle as
described in section ‘Cleaning the
hot water/steam connection nozzle’.
The machine
emits noises or
small puffs of
steam while not
in use
The machine is ready
for use, or has recently
been turned off, and
condensation is dripping
into the hot vaporiser.
This is part of normal operation.
To limit this occurring, empty
the drip tray.
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