Troubleshooting
Plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi
connection, move your watch closer to your router. If you still can’t connect to Wi-Fi, complete the steps
below based on your issue.
Wi-Fi won’t work on your watch when the battery level is below approximately 25%.
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Why can't I add a Wi-Fi network to my Fitbit watch?
Why isn't my network name appearing in the list of available networks?
Why can't I download personal music and podcasts to my Fitbit watch?
Why can't I download Deezer playlists to my Fitbit watch?
Why can’t I download Pandora stations to my Fitbit watch (United States only)?
Why can't I add a Wi-Fi network to my Fitbit
watch?
If you have trouble adding a Wi-Fi network, complete the steps below. If you have a hidden network,
skip to the next section.
Step 1
1. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the
Fitbit logo.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.
3. If you see other networks appear in the list of available networks, but not your preferred
network, move your watch closer to your router.
If you still can't connect your watch to Wi-Fi, continue to step 2.
Step 2
Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing").
1. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the
device.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.
Note that you must set up notifications again after unpairing your watch from your phone. For
instructions, see How do I get notifications from my phone on my Fitbit device?
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