If you don't see the track, try these troubleshooting tips:
1. If you see "Music unselected" or "No music" on your Fitbit device's screen, make sure that
music is playing on your nearby phone.
2. If your Fitbit device is paired to an Android or Windows 10 phone, make sure Bluetooth Classic is
enabled:
1. Open the Settings app on your Fitbit device > Bluetooth > Pair.
2. On your phone, navigate to the Bluetooth settings where paired devices are listed. Your
phone will scan for available devices.
3. When you see Classic next to your Fitbit device, tap it.
Why can't I control music on my phone from
my Fitbit Blaze?
If you see "Not connected" or "Connecting..." on your screen, try again to control music after
each step:
1. On your phone, go to Settings > Bluetooth > Blaze.
o For Android and Windows 10 phones, make sure Blaze is included in the list of devices
paired to your phone. If not, set up music control again. For instructions, see How do I
control music with my Fitbit device?
o For iPhones, make sure Blaze is Connected in the list of devices paired to your phone.
2. For Android phones running Android 8.0 or later, make sure the Fitbit app is allowed to run in
the background. For more information, see Why is the Fitbit app sending a notification to my
Android phone?
3. If you have an Android or Windows 10 phone, open Settings on Blaze and confirm that
Bluetooth Classic is set to Pair. Then switch Bluetooth Classic from Pair to something else and
then back to Pair.
4. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?.
5. Restart your phone.
If you continue to have trouble, contact Customer Support.
Why can't I control music from the Spotify
app on my Fitbit device?
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