Fitbit Zip Versa Lite - Page 19

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
17
Still have smartwatch questions? Visit HELP.FITBIT.COM for a whole library of Fitbit
device-related help articles and videos, with an easy-to-use search tool to help guide
you to what you’re looking for. If you have any other questions related to the pro-
gram please call 1-844-302-2821 for live support (7AM–7PM, ET, Monday–Friday).
Insurance coverage provided by or through UnitedHealthcare Insurance Company or
its afliates.
I’M HAVING TROUBLE CONNECTING MY VERSA LITE TO THE
FITBIT APP.
FAQs (cont.)
1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your smartwatch again.
3. Restart your Versa Lite by pressing the back button down for 10 seconds,
waiting until the Fitbit logo appears on the Versa Lite’s screen. Once your
smartwatch has restarted, try setting it up again.
4. Try restarting your smartphone, then set up your smartwatch again.
5. Remove any other Fitbit devices you might have on your Fitbit account
and/or your smartphone’s list of connected Bluetooth devices. Once that’s
complete, try setting up your smartwatch again.
6. Uninstall and reinstall the Fitbit app on your smartphone. Then, set up your
smartwatch again.
7. If you’re still having issues connecting your Versa Lite to the Fitbit app, call
us at 1-844-302-2821 for live Fitbit technical support (7AM-7PM, ET, Monday-
Friday)
Try these steps in order to connect your smartwatch with the Fitbit app.
?