you climb long staircases you may find that the device's floor count doesn’t match how many
floors you’ve gone up since the staircase was taller than ten feet.
Will my device count steps if my arms aren't
moving?
If you're doing something like pushing a stroller or shopping cart, your wrist-based device will
count your steps but the total may be slightly lower than usual.
Will my device pick up steps when I’m in the
car or riding a vehicle somewhere?
Your device has been tested against driving, buses, trains, and other public transportation and
should not give you extra steps when you’re traveling under normal conditions. On bumpy roads
or in a car with a stiff transmission you may get extra steps. Though a few extra steps won't
affect your trends, it's possible to log a driving activity and remove the steps from your account
totals. For more information see How do I edit or delete Fitbit data and activities?
Does the wrist I wear my device on affect
accuracy?
For wrist-based devices, it's important to specify whether you wear the device on your dominant
or non-dominant wrist:
The dominant wrist setting decreases the sensitivity of step counting and should reduce
any over counting of steps when your body is not moving.
The non-dominant wrist setting increases the sensitivity of step counting and should
reduce any under counting of steps. Non-dominant is the default.
In addition to dominance (right or left), Fitbit Alta and Alta HR also need to know which wrist
you prefer to wear the device on. Device location helps orient the screen correctly in addition to
adjusting the sensitivity of step detection.
To change your settings, in the Fitbit app go to Account tab and choose your device at the top of
the screen.
What can I do if my step count seems
inaccurate?
To Next Page
Loading...
