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FITBIT FAQs continued
MY STEPS AREN’T SHOWING UP ON MY
GO GOLD
ACCOUNT. WHAT DO I DO?
If you’ve connected, but still show 0 steps:
Hover over the icon in your Go Gold account, then click the Fitbit link
At the bottom of the page, click Disconnect, then Connect
You’ll then be taken to Fitbit.com (use your Fitbit account email and password to log
in); click Allow
It may take up to 30 minutes to update. Check back to verify your steps are connected
with your Go Gold account.
If you’re still having trouble, use the Contact link at the bottom of the Go Gold web page.
A Go Gold representative will respond within 1 business day
WHAT IF I LOSE MY FITBIT?
Send an email to Fitbit by visiting http://contact.tbit.com. They may replace it or offer
another solution.
WHAT CAN I DO IF MY FITBIT ISN’T WORKING?
Use the Contact link at the bottom of the Go Gold web page. A Go Gold representative
will respond within 1 business day.
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