7.2 Claims process
All warranty claims must be previously authorized in writing by Fizz Dispense Optimization Group,
LLC.
Electronic approval may be obtained by contacting Fizz Technical / Customer Services at:
customercare@fizzdog.com
-Telephone: 800-253-6610
-Fax: 678-792-7784
Or by writing to:
Fizz Dispense Optimization Group, LLC
PO Box 1003
Adairsville GA 30103 USA
Authorization must be obtained from Fizz prior to shipping any equipment to Fizz facilities. The model
and serial number of the unit must be provided in order to process the return. If approved, a Return
Material Authorization (RMA) number will be provided. The RMA number must be prominently
indicated on the packing slip and any packaging that accompanies the goods being returned. The
customer returning the goods is responsible for all freight, proper packing, and any damage incurred
during shipment of the goods back to Fizz.
Shipments to:
Fizz Dispense Optimization Group
1 Johnson Street, Bldg 120
Cartersville GA 30120 USA
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