2. Logs glow but flame effect does not work.
3.Heater doesn't work, but Power and Heater
switches / buttons are in the "ON" position and
thermostat (if applicable) is set on "HI".
4.Other reasons that may prevent the heater from
working correctly:
4a.Incorrect operation.
4b.Defective heater switch.
4c.Defective heater assembly.
4d.Loose wiring.
4e.Dirty or clogged vents.
5.Unusual sounds/noise.
6. Flame effect operates, but heater does not blow
warm air.
7. Problems with the assembly.
1. No power.
1a.Check that unit is plugged into a standard 120V outlet.
2a.
3a.Turn all switches / buttons to the "OFF" position and unplug the unit from
the walloutlet for 5 minutes.
After 5 minutes plug the unit back into wall outlet, and operate normally.
4a.Refer to operating instructions.
4b.Call customer service.
4c.Call customer service.
4d.Call customer service.
4e.Unplug the unit. Clear vent area of dust and debris.
Wait ten minutes, plug the unit in again and turn on the heater.
6a.Check that heater switch / button is in “on” position.
7a.Call 1-855-837-2569.
5a.It is normal when the firebox is working. The noise comes from the fan that
blows the heated air out of the firebox. A slight noise may also come from the
motor that generates the flame. If it is unusual, check that the screws attaching
the flame motor are tightened.
E-2
TROUBLESHOOTING GUIDE
Open bottom of unit, check to see if "spinner" is correctly mounted at the
rear of unit.
2b.Check to see if spinning motor is functioning. If not, call customer service.
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