PROCEDURE FOR WARRANTY CLAIM
Reason: if you are using single earsets or other tubular microphone type headsets, they may not have the
noise canceling capability necessary for proper squelch control.
Solution: select a headset with a full earmuff and a high quality noise canceling electret microphone or
amplified microphone.
Problem: the background noise level is too high while speaking.
Reason: the microphone you are using may have poor noise-canceling capability (only one poor microphone
will make the entire system noisy).
Solution: switch to a premium headset with a small electret element, such as the Flightcom 5DX. As an
alternative, turn down the volume control on your headset until the noise is at an acceptable level,
and speak louder with the microphone touching your lips to increase the signal-to-noise ratio by
increasing the strength of your voice and decreasing the apparent strength of the noise.
Problem: the intercom still does not work.
Reason: the problem may be within the radios and/or headsets.
Solution: check the radio and headsets in another aircraft.
If the intercom does not work after all attempts to correct a problem, contact us by phone, letter, or through
our web site. Include the model number, a detailed description of the problem, and your name and contact
information.
Do not return the unit without first contacting us. Usually the problem is due to installation or operation of the
intercom.
To submit a warranty claim for repair:
1. Contact Flightcom at 503-684-8229, choose the Service option from the phone menu, and we will issue an
RMA number, which is required to process your warranty claim.
2. Package the intercom securely to avoid damage in shipment.
3. Enclose a copy of the purchaser’s original, dated bill of sale as proof of purchase.
4. Enclose a note describing the problem, the type of aircraft and headsets used, and the number of hours the
intercom has been in use.
5. Write the RMA number on the outside of the box.
NOTE: Units must be shipped to us with freight prepaid.
FLIGHTCOM CORPORATION
7340 S.W. Durham Road, Portland, Oregon 97224
800-432-4342
503-684-8229
503-620-2943 Fax
www.flightcom.net
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