Follett 6300 User Manual

Here are several steps to take when troubleshooting these scanners. Start with step 1 and continue
until the problem seems to be resolved.
1.
Make sure all cables are plugged in properly to the cradle, the computer, and a power outlet. This
document has pictures showing how they should be plugged in: Follett 6300 Cordless Barcode
Scanner – Cable Connection Guide
From <https://www.granitemedia.org/library-resources/#library-management>
If you find a problem with any of these, correct it, and then place the scanner into the cradle for a few
seconds, and test again to see if that resolved the issue.
a.
If it was an issue with the power cable, the scanner may need to recharge in the cradle for a few
minutes before you can start testing or using it.
b.
If the problem was with the connection to the computer, you may need to reboot the computer
after correcting the connection.
2.
Unplugging the cables from the cradle for a few seconds and then plugging them back in, then placing
the scanner in the cradle can sometimes reset the cradle and get it working again.
3.
If it seems the scanner is successfully scanning barcodes but they are not being sent to the computer, try
plugging the USB cord from the cradle into a different USB port on the computer. I've found that for
whatever reason some USB ports on some computers just don't work with these scanners, and if you
switch to a different port it will suddenly work.
4.
Page 17 of the Quick Reference Guide has a key to the various light indicators on the scanner and the
cradle, which can help you figure out what the issue might be. (A printed copy came with the scanner, or
Follett 6300 Wireless Scanner - Troubleshooting and Re-
Pairing Steps
Friday, November 18, 2022
12:01 PM
November 2022 Page 1

Follett 6300 Specifications

General

Model	6300
Manufacturer	Follett
Scanning Method	Laser
Interface	USB
Barcode Types	UPC/EAN, Code 39, Code 128, Interleaved 2 of 5, Codabar
Scan Rate	100 scans per second
Operating Temperature	32°F to 122°F (0°C to 50°C)
Storage Temperature	-20°C to 60°C (-4°F to 140°F)
Humidity	5% to 95% non-condensing
Power Supply	5V DC
Warranty	1 year

Summary

Troubleshooting Wireless Scanner Issues

Cable Connection and Power Check

Verify proper cable connections to the cradle, computer, and power outlet.

Cradle and Connection Reset

Reset the cradle by unplugging and replugging its cables for a few seconds.

USB Port Connectivity Troubleshooting

Try connecting the cradle to a different USB port if data is not transmitted.

Understanding Scanner Light Indicators

Refer to the Quick Reference Guide for meanings of scanner light indicators.

Re-pairing Scanner and Cradle

Steps to re-pair the scanner with its cradle if they are not communicating.

Visible Indicators

Scanner LED Status Explanations

Details the meaning of various LED light patterns on the scanner.

Cradle LED Status Explanations

Details the meaning of various LED light patterns on the cradle.

System Settings and Configuration

Cradle Host Mode Setup

Guides on enabling and configuring Cradle Host Mode for scanner pairing.

Resetting to Factory Defaults

Instructions for returning scanner and cradle settings to factory defaults.

Final Troubleshooting: Cable Replacement

Identifying Faulty Cables

Troubleshooting step suggesting cable replacement if issues persist.