Follett Horizon Elite 1400 Series User Manual (English)

Questions and Answers:

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boyerseanAug 13, 2025
Why is my Follett Ice Maker not making ice, and the HI AMPS light is on?
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  Tyler HuntAug 13, 2025
  The Follett Ice Maker might not be making ice and showing a HI AMPS error due to several reasons. It could be caused by poor water quality jamming the auger, so cleaning the machine, increasing flushing frequency, and adjusting the TDS switch might help. Alternatively, a damaged shuttle mechanism, an intermittent drive output from the PC board causing the evaporator to freeze, or an unplugged gearmotor could be the cause. Consider replacing or repairing the shuttle mechanism, replacing the PC board, or plugging in the gearmotor.
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Pamela QuinnAug 16, 2025
What to do if my Follett Horizon Elite 1400 is running but not making ice?
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  Donna WolfAug 16, 2025
  If your Follett Ice Maker is running but not producing ice, several components could be the issue. It might be due to no output from the PC board, a defective start relay, a defective start capacitor, a defective run capacitor, a defective main contactor, or a defective compressor. Consider replacing the PC board, start relay, start capacitor, run capacitor, main contactor, or compressor.
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Lisa JenningsAug 20, 2025
Why is my Follett Ice Maker not making ice and showing a 'Lo water' error?
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  Megan GrahamAug 20, 2025
  If your Follett Ice Maker is not making ice and displaying a 'Lo water' error, it could be due to several reasons related to the water supply. The water supply may be insufficient, there may be low water pressure, the water feed solenoid valve may be defective and stuck in a closed position, there may be no water feed output from the PC board, the screen on the inlet side of the fill solenoid may be plugged, or the check valve may be plugged. Restore the water supply and check the water filters, the ice machine will eventually start when water reaches normal lo level, replace the water feed solenoid valve, replace the PC board, remove and clean the screen, or remove and clean the check valve.
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Jacob BrewerAug 23, 2025
What does it mean when my Follett Ice Maker is in TIME DELAY without a full bin?
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  Christine MorenoAug 25, 2025
  When a Follett Ice Maker is in TIME DELAY without a full bin, it could be due to several issues: * Ice jamming due to an improperly installed transport tube causing a false shuttle. Correct the transport tube routing. * The shuttle being stuck in the up position. Repair or replace the shuttle mechanism. * A damaged or improperly installed thermostat (open). Replace or reposition the thermostat. * The transport tube backed-out of coupling. Correct the coupling installation.
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Donna Leon MDAug 28, 2025
What causes excessive water in the bin of my Follett Horizon Elite 1400 or water coming from the transport tube?
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  marie32Aug 28, 2025
  Excessive water in the bin of your Follett Ice Maker, or water coming into the bin from the transport tube, can be attributed to a few potential issues. Failed water sensors, which cause the processor to incorrectly detect the absence of water, could be the reason. In this case, try cleaning or replacing the water probe assembly and checking the wiring connections. A blocked reservoir vent or a defective water feed solenoid valve stuck in the open position could also be the cause. Clean or replace vent tubes, or replace the water feed solenoid valve.
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Victoria JenningsAug 31, 2025
What does it mean when my Follett Horizon Elite 1400 Ice Maker is blinking 'Lo water, power, time delay'?
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  rodney50Aug 31, 2025
  A blinking 'Lo water, power, time delay' on your Follett Ice Maker indicates that the machine did not detect water consumption while trying to make ice, or there is a lack of refrigeration due to low refrigerant charge or a leak. To address this, verify refrigerant pressures, ensure the compressor is running, and check if the sight glass is clear. Additionally, clean the probes and reservoir of any debris.
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Michael MartinezSep 4, 2025
What to do if my Follett Horizon Elite 1400 Ice Maker is not making ice and shows 'SERVICE'?
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  Joseph HuffSep 4, 2025
  If your Follett Ice Maker is not making ice and displays 'SERVICE', it could be due to an internal water leak touching the chassis sensor. Identify and repair the leak, then clean and dry the chassis and sensors before restarting the machine.
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Christopher DuncanSep 7, 2025
How to fix a drain clog in my Follett Horizon Elite 1400?
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  Andrew HuntSep 8, 2025
  A drain clog in your Follett Ice Maker is due to improper flow in the drain system. To resolve this, correct and clean the drain system.

Follett Horizon Elite 1400 Series Specifications

General

Model	Horizon Elite 1400 Series
Voltage	208-230V
Production Capacity	1400 lbs per day
Dimensions (W x D x H)	Varies by model
Power Supply	Varies by model
Weight	Varies by model
Condenser Type	Air-cooled
Water Connection	Varies by model
Refrigerant Type	R404A
Phase	3-phase
Amperage	Varies by model