Follett horizon elite HMC1410A/W User Manual

Follett horizon elite HMC1410A/W

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HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 1

HCC1010A/W, HCC1410A/W, HMC1010A/W, HMC1410A/W

Horizon Elite™ Ice Machines (Self-contained)

801 Church Lane • Easton, PA 18040, USA

Toll free (877) 612-5086 • +1 (610) 252-7301

www.follettice.com

Following installation, please forward this manual

to the appropriate operations person.

Operation and Service Manual

Order parts online

www.follettice.com

01096106R00

Questions and Answers:

I
iboyerAug 13, 2025
Why is my Follett horizon elite HMC1410A/W running but not making ice?
- J
  Jennifer SmallAug 13, 2025
  If your Follett Ice Maker is running but not making ice, consider these possible causes: * Defective compressor: Replace the compressor. * Defective start relay: Replace the start relay. * Defective start capacitor: Replace the start capacitor. * Defective run capacitor: Replace the run capacitor. * Defective main contactor: Replace the main contactor. * No output from PC board: Replace the PC board.
C
Christopher ClarkAug 17, 2025
What to do if my Follett Ice Maker is not making ice and shows HI PRESSURE?
- J
  Jessica ThompsonAug 17, 2025
  If your Follett Ice Maker is not making ice and shows a HI PRESSURE error, here are some potential causes and solutions: * High ambient temperatures: Ensure the area is below 100 F (38 C) by air conditioning the space. * Poor ventilation: Reposition the ice machine or improve ventilation, preventing exhaust recirculation. * Clogged condenser (air-cooled): Clean the condenser grille. * No water flow (water-cooled): Restore water flow to the condenser. * Fan issues: Correct airflow by removing blockages from fan blades, replacing the PC board if there's no fan output, or replacing the fan motor.
A
Adam PerkinsAug 21, 2025
What causes HI AMPS error on a Follett horizon elite HMC1410A/W that's not making ice?
- D
  Denise MoralesAug 21, 2025
  If your Follett Ice Maker is not making ice and showing HI AMPS, the issue could be due to: * Poor water quality: Clean the ice machine, increase flushing frequency, and set the TDS switch to High TDS. * Damaged shuttle mechanism: Replace or repair the shuttle mechanism. * Intermittent drive output from PC board: Replace the PC board, as the evaporator may be freezing. * Gearmotor unplugged: Plug in the gearmotor.
E
Erica GreenAug 25, 2025
Why is my Follett Ice Maker in TIME DELAY without a full bin?
- M
  Michael JordanAug 25, 2025
  If your Follett Ice Maker is in TIME DELAY without a full bin, it might be due to: * Ice jamming: Correct the transport tube routing if it's improperly installed. * Shuttle stuck: Repair or replace the shuttle mechanism if it's stuck in the up position. * Damaged thermostat: Replace or reposition the thermostat if it's damaged or improperly installed. * Transport tube issue: Correct the coupling installation if the transport tube has backed out of the coupling.
B
Beth MannAug 28, 2025
What to do if Follett horizon elite HMC1410A/W Ice Maker is not making ice and showing Lo water?
- B
  Brian CastilloAug 28, 2025
  If your Follett Ice Maker is not making ice and showing a LO WATER error, it could be due to: * Insufficient water supply: Restore the water supply and check the water filters; you may need to press the reset button. * Low water pressure: The ice machine should start when the water reaches the normal low level. * Defective water feed solenoid valve: Replace the water feed solenoid valve if it's stuck closed. * No water feed output from PC board: Replace the PC board. * Plugged screen: Remove and clean the screen on the inlet side of the fill solenoid. * Plugged check valve: Remove and clean the check valve.
W
williamsclintonSep 1, 2025
How to fix a drain clog in my Follett Ice Maker while it's making ice?
- R
  rossjohnSep 1, 2025
  If your Follett Ice Maker is making ice but has a drain clog, it could be due to improper flow in the drain system. Correct or clean the drain system to resolve this.
D
dleeSep 5, 2025
What to do if my Follett Ice Maker is not making ice and has a drain clog?
- N
  Natalie DavisSep 5, 2025
  If your Follett Ice Maker is not making ice and has a drain clog, it could be due to an internal water leak. Identify and repair the leak, then clean/dry the chassis and sensors before restarting the machine.
E
Emily ConnerSep 8, 2025
Why is there excessive water in the bin of my Follett Ice Maker?
- E
  elizabethlongSep 8, 2025
  If your Follett Ice Maker is making ice but there's excessive water in the bin, the causes might be: * Failed water sensors: Clean or replace the water probe assembly and check wiring connections. * Blocked reservoir vent: Clean or replace the vent tubes. * Defective water feed solenoid valve: Replace the water feed solenoid valve if it's stuck in the open position.

Follett horizon elite HMC1410A/W Specifications

General

Brand	Follett
Model	horizon elite HMC1410A/W
Category	Ice Maker
Language	English

Summary

Specifications

Electrical Specifications

Electrical requirements and standard connections for the ice machine.

Ice Production Capacity

Dimensions and Installation Clearances

Operation

Cleaning and Preventive Maintenance

Procedures for cleaning, sanitizing, and routine maintenance.

Service

Ice Machine System Overview

Overview of the five functional systems of the ice machine.

Horizon Ice Machine Operation

Detailed explanation of the ice making process and machine components.

Harvest System Diagram

Diagram illustrating the ice harvest and transport mechanism.

Water System

Water System Diagram

Diagram of the water supply and control system.

Water Level Control

Diagram showing water level sensors and operating range.

Electrical System

Control Board Operation

Explanation of indicator lights and control board status.

DIP Switch Configuration

Configuration options via DIP switches on the control board.

Error Faults

Soft Error Faults

Description of errors that reset automatically or with power cycle.

Hard Error Faults

Electrical Wiring Diagram

Compressor Performance Data

Mechanical System

Evaporator Disassembly Procedure

Refrigeration System

1010 Refrigerant Pressure Data

1410 Refrigerant Pressure Data

Refrigeration System Diagram

Refrigeration Charge

Refrigerant Charge Specifications

Troubleshooting

Ice Machine Not Making Ice (Running Condition)

Ice Machine Not Making Ice (High Amperage)

Ice Machine Not Making Ice (High Pressure)

Ice Machine Not Making Ice (Drain Clog)

Ice Machine Not Making Ice (Low Water)

Replacement Parts

Air-Cooled System Components

Water-Cooled System Components

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