Follett Horizon Elite HC Series User Manual (English)

Questions and Answers:

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brandon40Aug 13, 2025
What to do if Follett Ice Maker is running but not making ice?
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  gbuchananAug 13, 2025
  If your Follett Ice Maker is running but not producing ice, the issue could stem from several components. It might be due to: * A faulty PC board, which would require replacement. * A defective start relay, also necessitating replacement. * A defective start capacitor, which should be replaced. * A defective run capacitor, also needing replacement. * A defective main contactor, requiring replacement. * A defective compressor, which would also need to be replaced.
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Timothy JohnsonAug 17, 2025
Why is my Follett Ice Maker not making ice and showing HI AMPS?
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  Tonya SchmittAug 17, 2025
  If your Follett Ice Maker isn't producing ice and displays a HI AMPS error, possible causes include: * Poor water quality causing ice to jam the auger. To resolve this, clean the ice machine, increase the flushing frequency, and set the TDS switch to the High TDS setting. * A damaged shuttle mechanism, which would need repair or replacement. * An intermittent drive output from the PC board, leading to evaporator freeze-up. Replacing the PC board can fix this. * A gearmotor that is unplugged. Ensure the gearmotor is properly plugged in.
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Sara JonesAug 21, 2025
Why Follett Horizon Elite HC is in TIME DELAY without full bin?
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  daniel94Aug 21, 2025
  If your Follett Ice Maker is in TIME DELAY mode even when the bin isn't full, here are some potential reasons: * Ice jamming due to an improperly installed transport tube, causing a false shuttle. Correct the transport tube routing to fix this. * The shuttle is stuck in the up position. Repair or replace the shuttle mechanism. * A damaged or improperly installed thermostat (open). Replace or reposition the thermostat. * The transport tube has backed out of the coupling. Correct the coupling installation.
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billymooreAug 25, 2025
What to do if Follett Horizon Elite HC Ice Maker is not making ice and shows Lo water?
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  Catherine MartinAug 26, 2025
  If your Follett Ice Maker isn't making ice and displays a 'Lo water' message, consider these potential causes: * Insufficient water supply. Restore the water supply and check the water filters. If the evaporator was completely empty, you might need to press the reset button to restart the ice machine. * Low water pressure. The ice machine should eventually start when the water reaches the normal low level. * A defective water feed solenoid valve stuck in the closed position. Replace the water feed solenoid valve. * No water feed output from the PC board. Replace the PC board. * A plugged screen on the inlet side of the fill solenoid. Remove and clean the screen. * A plugged check valve. Remove and clean it.
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Ryan MuellerAug 28, 2025
What to do if Follett Horizon Elite HC is making ice, but there is excessive water in the bin?
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  Sean PierceAug 28, 2025
  If your Follett Ice Maker is producing ice but there's too much water in the bin, it could be due to: * Failed water sensors, causing the processor to incorrectly detect the water level. Try cleaning or replacing the water probe assembly and checking the wiring connections. * A blocked reservoir vent. Clean or replace the vent tubes. * A defective water feed solenoid valve stuck in the open position. Replace the water feed solenoid valve.
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rogermartinSep 1, 2025
What does it mean if my Follett Ice Maker is blinking Lo water, power, time delay?
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  Eric BooneSep 1, 2025
  If your Follett Ice Maker is blinking 'Lo water, power, time delay', it suggests the machine didn't detect water consumption while attempting to make ice. Verify refrigerant pressures, ensure the compressor is running, and check that the sight glass is clear. Also, consider a lack of refrigeration, low refrigerant charge, or a leak. Clean the probes and reservoir of any debris.
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Madison TateSep 5, 2025
What to do if my Follett Horizon Elite HC is not making ice and shows SERVICE?
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  Jennifer SalazarSep 5, 2025
  If your Follett Ice Maker isn't making ice and displays a 'SERVICE' message, it could be due to an internal water leak touching the chassis sensor. Locate and repair the leak, then clean and dry the chassis and sensors before restarting the machine.
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hallkevinSep 8, 2025
How to fix a drain clog in Follett Horizon Elite HC Ice Maker?
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  Mitchell JohnsonSep 8, 2025
  A drain clog in your Follett Ice Maker may be due to improper flow in the drain system. Correct or clean the drain system to resolve this issue.