Follett Horizon Elite HCF1010R/N User Manual

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Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 1

Horizon Elite™ 1010/1410 Ice Machines

(Remote Condensing)

User Guide

After Serial Number L82638

Please visit www.follettice.com/technicaldocuments

for the Operation and Service manual for your unit.

Installation and Service Videos:

www.follettice.com/servicevideolibrary

01252592R06

801 Church Lane • Easton, PA 18040, USA

Toll free (877) 612-5086 • +1 (610) 252-7301

www.follettice.com

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding

after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide

carefully before you begin your installation.

Should you need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.

Please have your model number, serial number and complete and detailed explanation of the problem when

contacting Technical Service.

Getting Started

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. All freight

is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt

"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed

photos of the damage with the original packaging so that we may start the freight claim process.

HCD1010R/N, HCD1410R/N,

HMD1010R/N, HMD1410R/N,

HCF1010R/N, HCF1410R/N,

HMF1010R/N, HMF1410R/N

Table of Contents

Questions and Answers:

B
Benjamin FigueroaSep 8, 2025
Why is my Follett Horizon Elite HCF1010R/N in TIME DELAY even without a full bin?
- D
  Dustin CarrollSep 8, 2025
  If your Follett Ice Maker is in TIME DELAY mode despite the bin not being full, it could be due to several reasons. Ice jamming, caused by an improperly installed transport tube leading to a false shuttle reading, is one possibility; correct the transport tube routing. Another cause could be a shuttle stuck in the up position, requiring repair or replacement of the shuttle mechanism. Additionally, a damaged or improperly installed thermostat (open) may be the issue; replace or reposition the thermostat. Finally, a transport tube backed out of the coupling could be the problem; correct the coupling installation.
J
josephallenAug 23, 2025
Why is my Follett Horizon Elite HCF1010R/N running but not making ice?
- T
  tracey69Aug 25, 2025
  If your Follett Ice Maker is running but not producing ice, several components could be at fault. It might be due to a defective compressor, start relay, start capacitor, run capacitor, or main contactor. Another potential cause is the lack of output from the PC board. In each of these cases, the suggested solution is to replace the defective part.
C
craig02Aug 26, 2025
Why is my Follett Horizon Elite HCF1010R/N not making ice and showing HI AMPS?
- J
  judy93Aug 27, 2025
  If your Follett Ice Maker isn't producing ice and displays a HI AMPS error, it could be due to several reasons. Poor water quality might be causing ice to jam the auger; in this case, clean the ice machine, increase flushing frequency, and adjust the TDS switch to the High TDS setting. Another possible cause is a damaged shuttle mechanism, which would need repair or replacement. An intermittent drive output from the PC board can also lead to evaporator freeze-up, triggering the HI AMPS error, requiring PC board replacement. Finally, check if the gearmotor is unplugged and plug it in if necessary.
M
Michelle MooreAug 27, 2025
Why is my Follett Horizon Elite HCF1010R/N in TIME DELAY even though the bin is not full?
- C
  Clinton TaylorAug 27, 2025
  If your Follett Ice Maker is in TIME DELAY without a full bin, it could be due to: ice jamming caused by an improperly installed transport tube, which requires correcting the transport tube routing; the shuttle being stuck in the up position, which means you should repair or replace the shuttle mechanism; a damaged or improperly installed thermostat (open), so replace or reposition the thermostat; or the transport tube backing out of the coupling, requiring you to correct the coupling installation.
B
Brittany KennedyAug 29, 2025
What to do if my Follett Horizon Elite HCF1010R/N is making ice but has a drain clog?
- E
  Elizabeth RodriguezAug 29, 2025
  If your Follett Ice Maker is making ice but has a drain clog, it may be due to improper flow in the drain system. Correct or clean the drain system to resolve this issue.
R
Robert AllenAug 30, 2025
What causes a drain clog in a Follett Ice Maker that is not making ice?
- M
  Mr. James Rogers MDAug 30, 2025
  If your Follett Ice Maker isn't making ice and has a drain clog, it could be due to an internal water leak touching the chassis sensor. Identify and repair the leak, then clean and dry the chassis and sensors before restarting the machine.
R
ramirezkeithSep 13, 2025
How to troubleshoot a Follett Ice Maker that is running but not making ice?
- G
  Gabriel JohnsonSep 13, 2025
  If your Follett Ice Maker is running but not producing ice, several components could be defective. The compressor, start relay, start capacitor, run capacitor, or main contactor might need replacement. Additionally, the PC board could be faulty and require replacement.
Z
zharrisSep 9, 2025
What to do if my Follett Horizon Elite HCF1010R/N is not making ice and shows HI AMPS?
- J
  Joshua GraySep 9, 2025
  If your Follett Ice Maker is not making ice and displaying a HI AMPS error, the issue could stem from several causes: * Poor water quality may be causing ice to jam the auger. To resolve this, clean the ice machine, increase flushing frequency, and position the TDS switch to the High TDS setting. * A damaged shuttle mechanism can cause this. In this case, replace or repair the shuttle mechanism. * An intermittent drive output from the PC board can cause the evaporator to freeze, leading to a HI AMPS error. Replace the PC board. * The gearmotor might be unplugged. Ensure it is properly plugged in.
W
Willie BurtonSep 7, 2025
How to fix a Follett Ice Maker that is not making ice?
- F
  Frank BradleySep 7, 2025
  If your Follett Ice Maker is running but not producing ice, several components could be defective. Check the compressor, start relay, start capacitor, run capacitor, and main contactor; replace any defective parts. Additionally, a faulty PC board might be the cause, indicated by no output from the board, in which case you should replace the PC board.
J
Joshua HillSep 4, 2025
What to do if Follett Horizon Elite HCF1010R/N Ice Maker is not making ice and showing SERVICE?
- M
  Morgan RamosSep 4, 2025
  If your Follett Ice Maker is not making ice and displays 'SERVICE', it might be due to an internal water leak touching the chassis sensor. You should identify and repair the leak, then clean and dry the chassis and sensors before restarting the machine.

Follett Horizon Elite HCF1010R/N Specifications

General

Model	HCF1010R/N
Type	Ice Maker
Daily Ice Production	1000 lbs
Cooling Type	Air-cooled
Production Capacity	1000 lbs/day
Power Supply	115V/60Hz
Water Supply	3/4" FPT
Ice Production	1000 lbs/day
Refrigerant	R404A
Voltage	208-230V

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