Follett Horizon Elite HCD1410R User Manual (English)

Other manuals for Follett Horizon Elite HCD1410R

Questions and Answers:

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Samantha HendersonSep 14, 2025
Why is my Follett Horizon Elite HCD1410R blinking Lo water, power, time delay?
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  Heidi Carter MDSep 14, 2025
  If your Follett Ice Maker is blinking Lo water, power, or time delay, it could be because the machine did not detect water consumption while trying to make ice. Verify refrigerant pressures, ensure the compressor is running, and check that the sight glass is clear. Another possible cause is a lack of refrigeration due to low refrigerant charge or a leak. Clean the probes and reservoir of any debris.
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Lori HaleyAug 25, 2025
Why is my Follett Ice Maker not making ice but showing HI AMPS?
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  Timothy WilsonAug 25, 2025
  The ice machine might not be making ice and showing HI AMPS due to several reasons: * Poor water quality may cause ice to jam the auger. To resolve this, clean the ice machine, increase flushing frequency, and position the TDS switch to the High TDS setting. * A damaged shuttle mechanism could be the cause. In this case, replace or repair the shuttle mechanism. * There may be an intermittent drive output from the PC board, causing the evaporator to freeze. Replacing the PC board should fix this. * The gearmotor might be unplugged. Ensure it is properly plugged in.
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Alex MossAug 25, 2025
Why is my Follett Ice Maker not making ice and showing HI PRESSURE?
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  potterjocelynAug 26, 2025
  If your Follett Ice Maker isn't making ice and shows 'HI PRESSURE', it could be due to several reasons. High ambient temperatures (above 100°F or 38°C) can cause this issue; try to air condition the area to below this temperature. Poor ventilation or air recirculation can also be a factor; reposition the ice machine or improve ventilation, ensuring the exhaust doesn't recirculate. A clogged condenser (for air-cooled models) may be the cause; clean the condenser grille. If it's a water-cooled model, ensure water flows through the condenser. Finally, check the fan: remove any blockage from the fan blades, replace the PC board if there's no fan output, or replace the fan motor if it's faulty.
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Brian MartinezAug 26, 2025
Why is my Follett Horizon Elite HCD1410R Ice Maker not making ice and showing a 'Lo water' error?
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  monica62Aug 26, 2025
  If your Follett Ice Maker displays a 'Lo water' error and isn't making ice, the following could be the causes: an insufficient water supply, which requires restoring the water supply and checking the water filters; low water pressure, in which case the ice machine will eventually start when water reaches normal low level; a defective water feed solenoid valve stuck in the closed position, requiring its replacement; no water feed output from the PC board, necessitating its replacement; a plugged screen on the inlet side of the fill solenoid, which should be removed and cleaned; or a plugged check valve, which should also be removed and cleaned.
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Allen GreenAug 27, 2025
Why is my Follett Horizon Elite HCD1410R Ice Maker not making ice, and the HI AMPS light is on?
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  Cheryl McfarlandAug 27, 2025
  The Follett Ice Maker might not be making ice and showing a HI AMPS error due to several reasons. It could be caused by poor water quality jamming the auger, so cleaning the machine, increasing flushing frequency, and adjusting the TDS switch might help. Alternatively, a damaged shuttle mechanism, an intermittent drive output from the PC board causing the evaporator to freeze, or an unplugged gearmotor could be the cause. Consider replacing or repairing the shuttle mechanism, replacing the PC board, or plugging in the gearmotor.
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Jennifer RossSep 9, 2025
What to do if my Follett Ice Maker is not making ice and says SERVICE?
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  Julie FloresSep 9, 2025
  If your Follett ice machine is not making ice and displays 'SERVICE', it may be due to an internal water leak touching the chassis sensor. Identify and repair the leak, then clean and dry the chassis and sensors before restarting the machine.
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James RileySep 7, 2025
Why is my Follett Horizon Elite HCD1410R Ice Maker not making ice and showing HI AMPS?
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  Justin BentonSep 7, 2025
  If your Follett ice machine isn't making ice and is displaying a HI AMPS error, here's what could be happening: * Poor water quality might be causing ice to jam the auger. To resolve this, clean the ice machine, increase the flushing frequency, and adjust the TDS switch to the High TDS setting. * A damaged shuttle mechanism could be the culprit. Consider repairing or replacing it. * An intermittent drive output from the PC board might be causing the evaporator to freeze, leading to the HI AMPS error. Replacing the PC board may fix this. * The gearmotor might be unplugged. Ensure it is properly plugged in.
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Amy GilesSep 8, 2025
Why does my Follett Ice Maker say TIME DELAY without a full bin?
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  Robert PhillipsSep 8, 2025
  If your Follett Ice Maker is in TIME DELAY mode without a full bin, check the following: * Ice jamming due to an improperly installed transport tube could be causing a false shuttle. Correct the transport tube routing. * The shuttle might be stuck in the up position. Repair or replace the shuttle mechanism. * A damaged or improperly installed thermostat (open) could be the issue. Replace or reposition the thermostat. * The transport tube could be backed out of the coupling. Correct the coupling installation.
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Colin JenkinsSep 2, 2025
Why is my Follett Horizon Elite HCD1410R Ice Maker not making ice and showing Lo water?
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  mitchellkristenSep 2, 2025
  If your Follett Ice Maker is not making ice and shows 'Lo water', ensure the water supply is sufficient and check the water filters. If the evaporator was completely empty, you might need to press the reset button to restart the ice machine. Low water pressure can also cause this, but the ice machine should eventually start when the water reaches the normal low level. Other potential issues include a defective water feed solenoid valve stuck in the closed position (replace the valve), no water feed output from the PC board (replace the PC board), a plugged screen on the inlet side of the fill solenoid (remove and clean the screen), or a plugged check valve (remove and clean it).
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Andrew BradleyAug 31, 2025
How to troubleshoot a Follett Ice Maker that is running but not making ice?
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  Ross MooreSep 1, 2025
  If your Follett Ice Maker is running but not producing ice, several components could be defective. It might be a defective compressor, start relay, start capacitor, run capacitor, or main contactor. You may need to replace the compressor, start relay, start capacitor, run capacitor, or main contactor, respectively. Another possible cause is no output from the PC board, in which case you should replace the PC board.