• Do not touch exposed electrical components or the engine
compartment, as a shock hazard may exist.
• Avoid contact with leaking fluids and gases, and remain out of the way
of oncoming traffic until emergency responders arrive.
• When emergency responders arrive, tell them that the vehicle involved
is an electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call 911 immediately if you see sparks, smoke, or
flames coming from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or hybrid-electric vehicle is involved.
• As with any vehicle fire, do not inhale smoke, vapors, or gas from the
vehicle, as they may be hazardous.
• Remain a safe distance upwind and uphill from the vehicle fire.
• Stay out of the roadway and stay out of the way of any oncoming
traffic while awaiting the arrival of emergency responders.
Post-Incident
• Do not store a severely damaged vehicle with a lithium-ion battery
inside a structure or within 50 feet (15 meters) of any structure or
vehicle.
• Ensure that passenger and cargo compartments remain ventilated
(i.e., open door, trunk or liftgate).
• For vehicles in the United States, notify Ford Motor Company
1-800-392-3673 (then follow the prompts on the voice response
menu), an authorized Ford dealer or service center as soon as possible
as there may be other steps to secure and/or discharge the HV
battery.
• For vehicles in Canada, notify Ford Motor Company 1-800-565-3673
(then follow the prompts on the voice response menu), an authorized
Ford dealer or service center as soon as possible as there may be
other steps to secure and/or discharge the HV battery.
• Call 911 if you observe leaking fluids, sparks, smoke, or flames, or
hear gurgling or bubbling from the HV battery.
Roadside Emergencies 249
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 2nd Printing
USA (fus)
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