Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)
Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.
This is a free feature, but you
must first register online to use
it.
Make sure that your VIN is
correctly listed in your account.
Iām unable to
retrieve the
report on the
website, or I
receive a system
error.
The preferred
dealer
information did
not load correctly.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
Iām unable to
submit a report.
This could be due
to your phoneās
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.
Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.
The phone in use
is not activated,
OR
Your phone has
ID blocker active.
This is a free feature, but you
must first register online to use
it.
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNCå§ 447
2013 Flex (471)
Owners Guide gf, 1st Printing
USA (fus)
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